At a Glance
- Tasks: Manage a diverse portfolio of residential properties and ensure high service standards.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, enhanced pension schemes, and discounts at your favourite retailers.
- Other info: Be part of an inclusive culture that values diversity and personal development.
- Why this job: Make a real impact in communities while developing your career in property management.
- Qualifications: Experience in housing management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Pinnacle Group are looking for an experienced Property Manager to join our Homes Division, overseeing a diverse residential portfolio across Gloucestershire, Worcestershire, Herefordshire and the wider regional area. This is a field-based role with a strong element of site ownership, managing a portfolio of circa 700 properties across locations including Worcester, Ross on Wye, Lydney, Hereford and Swindon.
As a key representative of Pinnacle and its clients, you will take full accountability for your sites, ensuring they are well maintained, fully compliant and consistently delivering a high standard of service to residents and stakeholders. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will have proven experience in front line housing or property management, with a strong understanding of affordable housing, residential lettings and relevant legislation. You will be confident managing a multi-site portfolio, including voids, sign ups, estate inspections and ASB, and comfortable in a field-based role with travel across the region three days per week. Strong communication, organisation and stakeholder management skills are essential, alongside the ability to work independently in a fast-paced environment. A full driving licence is required and a CIH or ARLA qualification would be advantageous.
Key Responsibilities Will Include:
- Report directly to the Team Manager and deliver on the strategic and operational objectives set for the portfolio.
- Take full ownership and accountability for the assigned sites, ensuring they are maintained to a high standard and meet all contractual and compliance requirements.
- Monitor the performance of contractors and service providers, holding them accountable for the quality and timeliness of their work.
- Manage all property management functions, including void turnarounds (viewings, sign-ups, mutual exchanges), inventory management, and check-out appointments.
- Address and manage anti-social behaviour cases, including the preparation and serving of legal notices, and represent the organisation in court proceedings when necessary.
- Respond to tenant and client enquiries via telephone and written correspondence, ensuring timely and professional communication.
- Prepare and support the production of accurate and timely monthly/quarterly client reports.
- Conduct regular estate inspections, identify issues in communal areas, and ensure that required actions are completed without delay.
- Work in partnership with the Technical Team to oversee health and safety compliance and ensure timely resolution of any actions.
- Manage residential compliance, log and track tenant repairs using Qube PM software and client systems and oversee defect resolution.
- Maintain accurate and up-to-date tenancy records and ensure full compliance with legal and policy requirements.
Key Requirements:
- Strong knowledge of affordable rent housing, residential lettings and the wider property sector.
- Good understanding of housing legislation and current best practice.
- Proven experience in front line housing management.
- Ability to manage the full housing management cycle including voids, sign-ups, estate inspections and repairs.
- Excellent IT skills, including Word and Excel, with strong report writing capability.
- Full driving licence with willingness to travel across sites, alongside strong organisation and diary management skills.
Our Offer:
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plan
Property Manager in Gloucester employer: Pinnacle Group Limited
Pinnacle Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Property Manager, you will enjoy a diverse range of benefits, including flexible working arrangements, enhanced pension schemes, and opportunities for personal development, all while making a meaningful impact in the communities across Gloucestershire and beyond. Join us to be part of a values-driven organisation that truly cares about its employees and the residents we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property management field and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you to a position at Pinnacle Group.
✨Tip Number 2
Get your game face on for interviews! Research Pinnacle Group and prepare to discuss how your experience aligns with their values of Trust, Respect, Involve, Challenge, and Deliver Excellence. Show them you’re not just a fit for the role, but for the company culture too.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Pinnacle Group and being part of our mission to support thriving communities.
We think you need these skills to ace Property Manager in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Property Manager role. Highlight your front-line housing management experience and any relevant qualifications like CIH or ARLA.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for Pinnacle Group. Share specific examples of how you've managed properties and dealt with challenges in the past, showing off your communication and organisation skills.
Showcase Your Knowledge:Demonstrate your understanding of affordable housing and relevant legislation in your application. This will show us that you’re not just applying for any job, but that you’re genuinely interested in making a difference in our communities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Pinnacle Group Limited
✨Know Your Portfolio
Before the interview, take some time to research and understand the properties you’ll be managing. Familiarise yourself with the specific areas mentioned in the job description, like Gloucestershire and Worcestershire. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Demonstrate Compliance Knowledge
Brush up on housing legislation and compliance requirements relevant to property management. Be prepared to discuss how you’ve ensured compliance in previous roles, as this is crucial for maintaining high standards and accountability in property management.
✨Showcase Communication Skills
As a Property Manager, strong communication is key. Think of examples where you've effectively managed tenant enquiries or resolved issues. Practising clear and concise responses during the interview will help demonstrate your ability to communicate professionally with both clients and residents.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills, especially regarding anti-social behaviour or void management. Prepare specific examples from your past experience that highlight your ability to handle these situations effectively and maintain service excellence.
