At a Glance
- Tasks: Support housing teams with admin tasks and coordinate appointments for service families.
- Company: Join Pinnacle Group, a leading provider of housing services in the UK.
- Benefits: Enjoy flexible working, competitive pay, and great perks like retail discounts.
- Other info: Be part of a diverse team that values trust, respect, and excellence.
- Why this job: Make a real difference for military families while developing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Pinnacle Group is looking for a Housing Assistant to join our Homes Team within our Pinnacle Service Families division to provide comprehensive administrative and operational support to Housing officers, Senior Housing officers and Area Managers within a defined local area. The role ensures the efficient delivery of housing management services by coordinating administrative processes, maintaining accurate data, and acting as a key point of contact for families and internal teams.
As a Housing Assistant, you will be based within a local office and responsible for providing a comprehensive support and administration service for regional and area housing services including responding to a range of enquiries from service families as well as internal and external stakeholders. As well as administering and supporting area housing services, the Housing Assistant role will be central to the success of the team by planning, monitoring, scheduling and management of Housing Officer appointments/diaries. The Housing Assistant will also be trained and act as additional Housing Officer support during times of peak activity e.g. unit moves, seasonal increases, open offices and short notice demand.
Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well‑managed services and advocating for their needs in everything we do. This is an office‑based role, Monday to Friday 8.30am to 4.30pm.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people‑first organisation with a values‑driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key Responsibilities Will Include
- Provide administrative and operational support to the area housing teams relating to the occupancy cycle for pre‑move‑out, move‑out, pre‑move‑in, move‑in and 14‑day observation visit appointments.
- Coordinate, administer, monitor Housing Officer appointments/diaries including short notice changes and long‑term planning liaising with the area manager and other stakeholders as required.
- Support, administer, and lead as appropriate, on the management of garages in liaison with the Garage team and Housing officers.
- Collect, process and upload the EAD photos daily within your area.
- Monitor the regional inboxes to support internal and external enquiries.
- Contribute to ensuring families and the places that they live receive a comprehensive and holistic patch service by booking appointments for patch management, housing surgeries/open offices.
- Support large‑scale and sometimes short notice moves which may require regional and national travel with overnight stays – includes attending occupancy cycle appointments where required.
- Participate and support events and a range of activities to engage with service personnel and their representatives including planning, organising, and attending one‑off and routine service family housing surgeries and open offices.
- Provide a range of office‑related duties and administration such as First Aid representative, Health and Safety checks.
- Maintain the highest standards of conduct and integrity ensuring that service families, colleagues, and stakeholders are treated fairly, irrespective of race, gender, disability or sexual orientation.
- Support and contribute to initiatives and Social Value projects.
- Support the production of operational performance and reports, gathering data and information as necessary.
- Contribute to continuous improvement and the development of processes and good practice.
- Provide administrative support to managers.
Key Requirements
- Proven experience in a customer service environment (public or private sector), providing administrative support and handling customer/stakeholder enquiries.
- Strong customer focus with a “families first” mindset and a clear passion for delivering high‑quality services to service families.
- Committed to delivering an exceptional housing service, with the ability to take ownership of issues and see them through to resolution.
- Clear and effective communicator who champions excellent customer service standards.
- Good standard of numeracy and literacy, with the ability to maintain accuracy in administrative tasks.
- Ability to pass security clearance, with flexibility to travel occasionally (nationally and regionally); applications from ex‑service personnel welcomed.
Our offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex‑armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependent on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Housing Assistant in Edinburgh employer: Pinnacle Group Limited
Pinnacle Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of its employees while serving military families across the UK. As a Housing Assistant, you will benefit from comprehensive training, flexible working arrangements, and a range of employee benefits including enhanced pension schemes and personal development plans, all within a values-driven environment that champions trust, respect, and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant in Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pinnacle Group Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pinnacle Group Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Housing Assistant in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pinnacle Group Limited:Your cover letter is your chance to shine! Tell us why you want to work at Pinnacle Group Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pinnacle Group Limited!
How to prepare for a job interview at Pinnacle Group Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
