At a Glance
- Tasks: Resolve complaints for armed forces families and enhance their living experience.
- Company: Pinnacle Group, a leading provider of housing and community services.
- Benefits: Hybrid working, competitive salary, and a supportive team culture.
- Other info: Join a values-driven organisation with over 30 years of experience.
- Why this job: Make a real difference in the lives of military families while developing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Pinnacle Group is seeking a Customer Solutions Manager to join our Homes Team within Pinnacle Service Families to provide a first-class complaint resolution service to our armed forces families. In this role, you will deal with complaints in a timely manner and help keep customer satisfaction levels positive. The team will champion change on behalf of service families and enhance the lived experience.
Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
This is a full-time role with a hybrid working pattern of 3 days in the office in Speke, Liverpool.
Who We Are
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve. We’re a people-first organisation with a values-driven culture that has stood the test of time - reflected in the way we care for both our employees and our customers.
Who We’re Looking For
We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key Responsibilities Will Include
- Gather all relevant evidence and maintain deadlines with complaints and compensation requests.
- Issuing timely letters to complainants.
- Attending meetings (online).
Customer Solution Manager employer: Pinnacle Group Limited
Pinnacle Group is an exceptional employer, offering a supportive and values-driven work culture that prioritises the well-being of both employees and the communities we serve. As a Customer Solutions Manager in Speke, Liverpool, you will enjoy a hybrid working model, opportunities for professional growth, and the chance to make a meaningful impact on the lives of armed forces families. Join us in championing change and delivering excellence in service management within one of the UK's largest housing contracts.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solution Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Pinnacle Group. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Solution Managers. Think about how your experiences align with the role and be ready to share specific examples of how you've handled complaints or improved customer satisfaction.
✨Tip Number 3
Show your passion for supporting service families! During interviews, highlight any relevant experience or understanding you have of the challenges faced by military families. This will demonstrate that you truly care about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Pinnacle Group team.
We think you need these skills to ace Customer Solution Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Solutions Manager role. Highlight your experience in complaint resolution and customer service, showing how you align with our values of Trust, Respect, Involve, Challenge, and Deliver Excellence.
Showcase Relevant Experience:When detailing your work history, focus on roles where you've dealt with complaints or customer satisfaction. Use specific examples that demonstrate your ability to handle challenging situations effectively, as this is key for us at Pinnacle Group.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let your enthusiasm for the role come across!
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures it reaches the right people quickly and gives you a chance to explore more about us and what we do at Pinnacle Group.
How to prepare for a job interview at Pinnacle Group Limited
✨Know Your Stuff
Before the interview, make sure you understand Pinnacle Group's mission and values. Familiarise yourself with their work with armed forces families and the specific challenges they face. This will help you demonstrate your commitment to their cause and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
As a Customer Solutions Manager, you'll be dealing with complaints regularly. Prepare examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Embrace Their Values
Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Think about how you can embody these values in your responses. Share stories that reflect these principles and explain how you would apply them in your role to enhance the lived experience of service families.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest and engagement. Consider asking about the team dynamics, how success is measured in this role, or what challenges the Homes Team is currently facing. It’s a great way to demonstrate your proactive approach.
