Pinnacle Group is seeking a Senior Customer Service Advisor to join our 24/7 Connect team in Chelmsford. You will lead a team of contact centre agents, ensuring service levels and quality standards while coaching and guiding staff.
The role includes night shifts (10pm–8am), a 6‑month fixed term with potential for permanency, and involvement in incident management and process improvements. We require experience in contact centres, strong coaching ability, high resilience, and excellent problem
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Senior Night-Shift Customer Service Lead (24/7) in Chelmsford employer: Pinnacle Group Limited
Pinnacle Group is an excellent employer, offering a dynamic work environment in London where you can make a real impact on asset management and compliance. With a strong focus on employee development, we provide ample opportunities for growth and advancement within the company, alongside a supportive culture that values teamwork and innovation. Join us to be part of a dedicated team committed to delivering high-quality services while ensuring your professional journey is both meaningful and rewarding.
