Pinnacle Group is seeking a Senior Customer Service Advisor to join our Chelmsford contact centre team on nights. You will lead by example, handling high‑level enquiries and coaching peers to deliver fast, accurate service across multiple channels.
The role sits within Pinnacle Connect, our 24/7 operation, supporting housing associations and local authorities. You will monitor performance, mentor agents, manage escalations, and help maintain service levels and quality.
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Senior Night-Shift Customer Experience Leader in Chelmsford employer: Pinnacle Group Limited
Pinnacle Group is an excellent employer, offering a dynamic work environment in London where you can make a real impact on asset management and compliance. With a strong focus on employee development, we provide ample opportunities for growth and advancement within the company, alongside a supportive culture that values teamwork and innovation. Join us to be part of a dedicated team committed to delivering high-quality services while ensuring your professional journey is both meaningful and rewarding.
