At a Glance
- Tasks: Lead the resolution of high-profile complaints and ensure top-notch service for families.
- Company: Pinnacle Group Limited, committed to employee growth and diversity.
- Benefits: Hybrid work pattern, supportive culture, and opportunities for personal development.
- Other info: Join a dynamic team focused on delivering exceptional customer experiences.
- Why this job: Make a real difference in families' lives while developing your leadership skills.
- Qualifications: Experience in customer service and strong problem-solving abilities.
The predicted salary is between 30000 - 40000 £ per year.
Pinnacle Group Limited is seeking a Customer Solutions Manager for its Homes Team at Pinnacle Service Families. This full-time role involves overseeing high-profile complaints and escalations, ensuring timely and high-quality responses to families and stakeholders.
You will work with the team to provide a consistent customer-focused service while managing requests and maintaining compliance with company policies.
The position offers a hybrid work pattern and a supportive culture dedicated to employee growth and diversity.
Customer Solutions & Escalations Lead in Catterick Garrison employer: Pinnacle Group Limited
Pinnacle Group Limited is an excellent employer, offering a supportive culture that prioritises employee growth and diversity within its Homes Team. With a hybrid work pattern, employees enjoy flexibility while engaging in meaningful work that directly impacts families and stakeholders. The company fosters a customer-focused environment, ensuring that team members are equipped with the tools and support needed to excel in their roles.
