At a Glance
- Tasks: Manage housing services for military families, ensuring smooth transitions and high-quality support.
- Company: Join Pinnacle Group, a leader in housing management for service families across the UK.
- Benefits: Enjoy flexible working, private medical insurance, and a company vehicle.
- Other info: Dynamic role with opportunities for personal development and travel.
- Why this job: Make a real difference in the lives of military families while developing your career.
- Qualifications: Experience in housing management or customer service, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Pinnacle Group are looking for a Housing Officer to join our Homes Team within our Pinnacle Service Families division to deliver a mobile patch‑based housing management service. The role involves attending appointments with service families as they move into and out of their homes and while they are in occupation. In addition to delivering housing management services, the Housing Officer will play a key role in developing relationships and engaging with stakeholders including industry partners to ensure families receive a holistic and seamless individual and patch management service.
Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well‑managed services and advocating for their needs in everything we do.
The ideal candidate will bring proven experience in housing management or a customer‑focused operational environment, with a genuine commitment to delivering high‑quality services to service families. They will be confident working independently across a mobile patch, demonstrate strong organisational and communication skills, and be comfortable engaging with a wide range of stakeholders including military personnel, local agencies and industry partners. The role requires frequent travel between Gosport and Southampton. An electric company vehicle is provided.
Key Responsibilities- Deliver all aspects of the occupancy cycle, including pre‑move, move‑in, settling‑in visits, and move‑out, ensuring contractual standards are achieved.
- Work in partnership with RAMS and other industry partners to meet void and move‑in standards, providing families with safe, high‑quality homes.
- Apply move‑out standards fairly, managing recharges with an evidence‑based and diplomatic approach.
- Identify, raise and monitor issues affecting family wellbeing, housing conditions or community environments, ensuring timely resolution.
- Plan, monitor and manage appointments, ensuring effective communication of any changes to families and stakeholders.
- Build strong relationships with internal teams, external partners, local agencies, charities and military representatives to ensure joined‑up support for families.
- Support regional and national moves, sometimes at short notice, including covering for colleagues when required.
- Represent Pinnacle at events, surgeries and stakeholder meetings, promoting engagement with service personnel and their families.
- Investigate and resolve complaints and tenancy breaches, drafting reports and responses as required.
- Support the delivery of aids, adaptations and CAAS processes where Housing Officer input is required.
- Experience in housing management or a customer‑focused operational role, in either the public or private sector.
- Demonstrated ability to deliver exceptional customer service, handling sensitive situations with empathy and professionalism.
- Strong communication and relationship‑building skills with diverse stakeholders, including service families and military personnel.
- Excellent organisational skills to manage a mobile patch effectively and meet contractual standards.
- Full UK driving licence and willingness to travel regionally and nationally, including occasional overnight stays.
- Maternity/ paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Vehicle
Housing Officer in Bursledon employer: Pinnacle Group Limited
Pinnacle Group is an exceptional employer, offering a supportive work culture that prioritises the well-being of service families and their communities. With a commitment to employee growth, we provide comprehensive benefits including flexible working arrangements, private medical insurance, and personal development plans, all while fostering strong relationships with diverse stakeholders. Join us in making a meaningful impact as a Housing Officer, where your contributions will be valued and rewarded in a dynamic environment across the beautiful regions of Gosport and Southampton.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Bursledon
✨Tip Number 1
Get to know the company! Research Pinnacle Group and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for you. This could give you insider info that sets you apart.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to housing management and customer service. Role-play with a friend or family member to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Housing Officer in Bursledon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your experience in housing management and customer service, and show how your skills align with what we’re looking for at Pinnacle Group.
Showcase Your Communication Skills:Since this role involves engaging with a variety of stakeholders, it’s crucial to demonstrate your strong communication abilities. Use examples from your past experiences where you’ve successfully built relationships or resolved issues.
Be Organised:We love candidates who can manage their time effectively! Mention any tools or methods you use to stay organised, especially when juggling multiple appointments or tasks in a mobile patch.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Pinnacle Group Limited
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Officer. Familiarise yourself with the occupancy cycle, from pre-move to move-out. Being able to discuss these processes confidently will show that you're serious about the role.
✨Showcase Your People Skills
This role is all about building relationships, so be ready to share examples of how you've successfully engaged with diverse stakeholders in the past. Highlight your experience in handling sensitive situations with empathy and professionalism.
✨Be Organised
Since you'll be managing a mobile patch, demonstrate your organisational skills during the interview. Discuss how you plan and monitor appointments effectively, and be prepared to talk about any tools or methods you use to stay on top of your tasks.
✨Ask Smart Questions
Prepare thoughtful questions about Pinnacle Group and their approach to supporting service families. This shows your genuine interest in the company and the role, plus it gives you a chance to assess if it's the right fit for you.
