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- Tasks: Support the Property Manager with inspections and resident communication.
- Company: Pinnacle Group is a leading UK provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, additional leave, and discounts at your favorite retailers.
- Why this job: Join a people-first organization that values trust, respect, and community impact.
- Qualifications: Must be a proactive car driver with strong admin and customer service skills.
- Other info: This is a full-time, fixed-term role covering multiple locations until October.
The predicted salary is between 28800 - 43200 £ per year.
Pinnacle Group is seeking a dedicated and proactive Assistant Property Manager to work alongside the Property Manager in delivering a comprehensive, high-quality housing management service across a diverse portfolio of affordable residential properties. You will support day-to-day property operations, including tenant liaison, property inspections, and coordination with contractors and internal teams to ensure properties are maintained to the highest standards. With a strong focus on customer service, you will play a key role in onboarding new residents, addressing tenant concerns promptly, and maintaining accurate records
The ideal candidate will have a background in affordable or social housing with excellent interpersonal skills, be highly organised, detail-oriented and able to prioritise tasks effectively in a fast-paced environment. This role offers an excellent opportunity for a motivated individual with relevant experience to grow their career within a supportive and dynamic team.
Our Homes business is a leading provider of housing & property management services across all tenures. A community-focused business, our client base spans central and local government, as well as the development and institutional investment sectors. Alongside over 80,000 homes in management we have two for profit registered provider registrations and a market-leading council partnership acquiring, refurbishing, managing and maintaining a portfolio of 500 properties. In the last three years, in addition to acquiring a residential lettings business, we have secured a major Ministry of Defence contract providing services across a portfolio of 49,000 military homes, as well as a growing client base within the Build to Rent and development sectors.
This is a hybrid role based primarily in Bromley, with travel also required to Crawley and Croydon.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a valuesdrivenculture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- Assisting lead property manager with the day-to-day responsibilities
- Inspecting and documenting property conditions
- Ensure excellent customer service is at the forefront of all interactions and assist with successfully onboarding residents to their new homes
- Liaise with other teams and contractors to ensure the properties are maintained to a high standard
- Reporting any issues to the lead property manager
- Communicates with tenants regarding property-related issues.
- Coordinates with tenants and third parties to address maintenance and facility needs.
- Update and maintaining records of new and existing tenants.
- Contributes to team efforts by accomplishing related tasks as needed
Key Requirements:
- Proven work experience as an Assistant Property Manager or in a similar role.
- Experience in affordable or social housing management
- ARLA or CIH qualification would be advantageous
- Skilled in liaising and coordinating with contractors, tenants, and internal teams
- Excellent communication and interpersonal skills.
- Highly organised with strong attention to detail.
- Proficient IT skills including Microsoft Word, Excel, and housing management software.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Bonus
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Assistant Property Manager employer: Pinnacle Group Limited
Contact Detail:
Pinnacle Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Property Manager
✨Tip Number 1
Familiarize yourself with the Affordable Housing sector. Understanding the nuances of affordable and social rent, as well as shared ownership, will help you stand out during interviews and discussions with the Property Manager.
✨Tip Number 2
Highlight your customer service skills in conversations. Since the role involves developing relationships with residents and stakeholders, showcasing your ability to communicate effectively and manage queries will be crucial.
✨Tip Number 3
Demonstrate your proactive approach. Be ready to share examples of how you've taken initiative in previous roles, especially in managing administrative tasks or handling repairs, as this aligns with the responsibilities of the Assistant Property Manager.
✨Tip Number 4
Prepare to discuss your IT skills. Since the role requires proficiency in Word, Excel, and relevant software, being able to talk about your experience with these tools will show that you're ready to hit the ground running.
We think you need these skills to ace Assistant Property Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant Property Manager position. Make sure you understand the key responsibilities and requirements, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in property management or affordable housing. Be specific about your administrative skills and customer service experience, as these are crucial for the role.
Showcase Your Values: Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Make sure to reflect these values in your application by providing examples of how you've demonstrated them in past roles.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pinnacle Group Limited
✨Understand the Company Values
Familiarize yourself with Pinnacle Group's values of Trust, Respect, Involve, Challenge, and Deliver Excellence. Be prepared to discuss how you embody these values in your previous roles and how they align with your work ethic.
✨Showcase Your Customer Service Skills
Since the role involves managing relationships with residents and stakeholders, be ready to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Demonstrate Proactive Problem-Solving
Highlight your ability to work independently and take initiative. Prepare to discuss situations where you identified a problem and took steps to resolve it without waiting for direction.
✨Familiarize Yourself with Affordable Housing
Make sure you understand the basics of Affordable Housing, including the different types of tenancies and the challenges faced in property management. This knowledge will help you answer questions confidently and show your commitment to the sector.
