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- Tasks: Support management with reporting, database updates, and resident queries.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, health insurance, and discounts at your favourite retailers.
- Why this job: Be part of a people-first culture and make a real impact in your community.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
- Other info: Diverse and inclusive workplace with great career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Pinnacle Group are looking to recruit an Administrator to assist the manager with weekly reporting and updating the internal database system and resident queries. You will be joining our FM based in Tulse Hill. The Administrator who joins our FM team will play a key role in supporting the region’s transition to efficient working platforms and implementing new performance measures to secure continuous improvement through resident engagement.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- Assist management team to undertake service improvements through the provision of data analysis and business intelligence.
- Have knowledge and understanding of contract compliance in terms of specification/KPIs and ensure this is reflected in the performance management system.
- Ensure contractual requirements are met and exceeded in relation to cleaning, grounds maintenance and environmental standards.
- Responsible for undertaking frequent and robust inspections. Promote and actively encourage resident engagement in the process, including the identification of active tenant and residents’ associations, panels and forums.
- Lead the development of the WFM product and ensure key stakeholders understand, support and buy into the technology, ensuring that it enhances the customer experience.
Key requirements:
- Excellent communication skills, verbal and written.
- Great organizational skills and attention to detail.
- Proficient in Microsoft Office applications, in particular: Word, Excel and Outlook.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependent on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Car/Car Allowance
- Electric Vehicle Scheme
Administrator employer: Pinnacle Group Limited
Contact Detail:
Pinnacle Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to Pinnacle Group. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how you embody Trust, Respect, Involve, Challenge, and Deliver Excellence in your work.
✨Tip Number 3
Practice your communication skills! Whether it's verbal or written, being clear and concise will help you stand out during interviews and discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our team.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the key responsibilities mentioned in the job description. We want to see how you can contribute to our values of Trust, Respect, Involve, Challenge, and Deliver Excellence.
Show Off Your Communication Skills: Since excellent communication is a must-have for this role, don’t shy away from showcasing your verbal and written skills. Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Highlight Your Organisational Skills: As an Administrator, being organised is key! Share examples of how you've managed tasks or projects in the past. We love seeing attention to detail, so make sure to mention any relevant experience that showcases this.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Pinnacle Group Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Administrator role at Pinnacle Group. Familiarise yourself with their values of Trust, Respect, Involve, Challenge, and Deliver Excellence. This will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples that demonstrate your verbal and written skills. Think of situations where you effectively communicated complex information or resolved resident queries, as these will resonate well with the interviewers.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage your time and tasks efficiently. Share specific examples of how you’ve handled multiple responsibilities or improved processes in previous roles. This will show that you can handle the demands of the Administrator position.
✨Engage with Their Mission
Pinnacle Group values community engagement, so come prepared to discuss how you would promote resident involvement. Think about strategies you could implement to encourage active participation from tenants and how you can contribute to service improvements through data analysis.
