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- Tasks: Lead the delivery of affordable housing contracts and drive client engagement.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, enhanced pension schemes, and personal development opportunities.
- Why this job: Make a real impact in affordable housing while supporting vibrant communities.
- Qualifications: Senior-level experience in affordable housing and strong financial acumen required.
- Other info: Inclusive culture with diverse backgrounds welcomed; excellent career growth potential.
The predicted salary is between 60000 - 75000 £ per year.
Pinnacle Group are looking for an experienced Account Director to lead the delivery of the Affordable Housing management contract with Legal and General Affordable Homes, joining our Rental Homes team within the Affordable Housing Division. This is a senior leadership role with full responsibility for contract performance, client engagement and commercial delivery. Working closely with operational leads, asset management, mobilisation, finance and income recovery teams, you will ensure services are delivered in line with contractual requirements while driving continuous improvement and strong client outcomes.
Our Affordable Housing team manages a nationwide portfolio of new and existing homes, including affordable and social rent, shared ownership, and supported housing. We deliver housing services on behalf of institutional investors, registered providers, and local authorities – combining commercial insight with a strong social purpose to support vibrant, inclusive communities.
The ideal candidate will have significant senior-level experience within Affordable Housing or large-scale property management, with a clear track record of leading contract performance at a strategic level. You will be highly competent in KPI management, performance reporting and financial oversight, including P&L responsibility and monthly and quarterly reporting. Confident operating as the main escalation point for the client, you will bring strong stakeholder management skills, commercial awareness and the ability to set standards, drive accountability and maintain effective governance across a complex contract. This is a 12-month fixed-term remote contract, with travel required to client sites in London and occasional national travel.
Key responsibilities will include:
- Key point of contact and dedicated resource to the client acting as the main point of contact for escalations, overseeing performance, working closely with the operational teams.
- To present, lead and deliver performance contract meetings, reporting packs as required within the contracted terms with the client and be the key point of delivery, working with the operations team to complete the commercial objectives in a comprehensive manner.
- To deliver quarterly KPI reporting packs and co-ordinate with the operations Teams to ensure all KPI’s are completed on time and to target.
- To deliver weekly performance monitoring of compliance workstreams as set by the client and contract, working closely with the operations team.
- Develop, promote and maintain strong relations with the client, both internal and external stakeholders.
- To assist with internal budget setting across the business and financial management of the P&L, working alongside the dedicated Business Partner to Homes.
- To deliver the clients monthly financial reporting pack, ensuring full oversight of income and expenditure.
- To set the standard with the operations team.
- To work closely with the mobilisation manager to onboard new schemes and the operation team to effectively manage such new schemes efficiently and in line with contractual requirements.
- To raise and monitor revenue streams within contractual agreements for services inclusive of monitoring and ensuring uplifts are increased when due.
- To manage and complete monthly invoicing across the revenue streams and compile month end commentary as required.
Key requirements:
- Proven senior-level experience within Affordable Housing or large-scale property management, with a strong track record of leading complex contracts.
- Demonstrable expertise in KPI and performance management, including the ability to monitor, challenge and improve operational and compliance outcomes.
- Strong financial and commercial acumen, with experience of P&L ownership, budget setting, financial reporting and revenue management.
- Credible client-facing leadership skills, with experience acting as the primary point of contact for senior client stakeholders and managing contractual governance and escalations.
- Experience working cross-functionally with operations, asset management, finance, mobilisation and income recovery teams to ensure aligned service delivery.
- Confident, decisive leadership style, with the ability to set standards, hold teams to account and drive continuous improvement across a demanding contract environment.
Our Offer: The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Account Director - Affordable Housing employer: Pinnacle Group Limited
Contact Detail:
Pinnacle Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director - Affordable Housing
✨Tip Number 1
Network like a pro! Reach out to your connections in the affordable housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Pinnacle Group and their values. Understand their approach to affordable housing and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to discuss your senior-level experience and how you've successfully managed complex contracts in the past. Highlight your KPI management skills and financial acumen to show you’re the right fit for the Account Director role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Pinnacle Group and contributing to their mission of supporting vibrant communities.
We think you need these skills to ace Account Director - Affordable Housing
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in affordable housing and contract management. We want to see how your skills align with the key responsibilities mentioned in the job description.
Showcase Your Achievements: Don’t just list your duties; share specific examples of how you’ve led successful projects or improved performance in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pinnacle Group Limited
✨Know Your Numbers
As an Account Director, you'll need to demonstrate your financial acumen. Brush up on your P&L management skills and be ready to discuss how you've successfully managed budgets and financial reporting in previous roles. Bring specific examples of KPIs you've improved and how you tracked performance.
✨Showcase Stakeholder Management Skills
This role requires strong client-facing leadership. Prepare to share experiences where you've effectively managed relationships with senior stakeholders. Think about challenges you've faced and how you navigated them while maintaining trust and respect.
✨Demonstrate Continuous Improvement Mindset
Pinnacle Group values continuous improvement, so come prepared with examples of how you've driven change in past roles. Discuss specific initiatives you've led that resulted in better service delivery or operational efficiency, and be ready to explain the impact they had.
✨Align with Company Values
Familiarise yourself with Pinnacle Group's values: Trust, Respect, Involve, Challenge, and Deliver Excellence. Be ready to discuss how these values resonate with you and how you've embodied them in your professional journey. This will show that you're not just a fit for the role, but also for the company culture.