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- Tasks: Lead and optimise client MSP programs while building strong relationships.
- Company: Pinnacle Group, a global leader in staffing and workforce solutions.
- Benefits: Opportunities for career growth, mentorship, and a supportive work culture.
- Why this job: Make a real impact on client success and drive innovative workforce solutions.
- Qualifications: 5+ years in MSP or staffing, with strong leadership and analytical skills.
- Other info: Dynamic environment with a focus on accountability and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group is a leading global provider of staffing and workforce solutions, supporting enterprise clients through innovative Managed Service Provider (MSP) and workforce programs. We partner closely with our clients to deliver scalable, high-performing talent solutions while maintaining a strong focus on operational excellence, accountability, and measurable outcomes. Our teams are empowered to lead complex programs, build trusted client relationships, and drive continuous improvement across the talent lifecycle.
The Program Lead – Client Services is responsible for the overall success, performance, and delivery of a client MSP program. This role serves as the primary point of contact for customers and hiring managers, ensuring program objectives, service levels, and performance metrics are consistently achieved. The Program Lead provides strategic oversight, leads and mentors assigned team members, and drives operational excellence across all aspects of program execution. This is a highly visible role requiring strong client engagement, leadership, and accountability for outcomes.
Job Description:
- Serve as the primary client-facing leader for the MSP program, building trusted relationships with customers and hiring managers.
- Own overall program performance, including service delivery, operational execution, and achievement of defined KPIs and SLAs.
- Lead, coach, and mentor team members assigned to the account, ensuring productivity, engagement, and professional development.
- Partner with hiring managers to conduct intake discussions, align on workforce needs, and ensure clarity of role requirements and timelines.
- Oversee requisition management, candidate flow, and supplier performance within the Vendor Management System (VMS).
- Monitor, analyze, and report on key performance metrics such as time-to-fill, quality of submissions, compliance, and customer satisfaction.
- Drive continuous improvement initiatives to optimize processes, improve efficiency, and enhance the client experience.
- Facilitate regular client meetings, business reviews, and performance discussions to communicate progress and align on strategic goals.
- Ensure program compliance with client policies, contractual requirements, and workforce regulations.
Requirements:
- 5+ years of experience in MSP, staffing, or workforce solutions, with demonstrated client-facing leadership responsibility.
- Proven experience managing or leading staffing programs with accountability for delivery, metrics, and outcomes.
- Strong background engaging directly with customers and hiring managers to support workforce planning and execution.
- Experience leading, mentoring, or managing team members within a client services or delivery environment.
- Proficiency with Vendor Management Systems (e.g., Beeline, Fieldglass) and staffing program reporting.
- Strong analytical skills with the ability to interpret performance data and drive actionable improvements.
- Excellent communication, presentation, and stakeholder management skills.
- Bachelor’s degree in Business, Human Resources, or a related field (or equivalent professional experience).
Why Join Pinnacle Group?
At Pinnacle Group, you will lead impactful workforce programs that directly influence client success. We offer opportunities to grow into senior leadership roles while working alongside experienced professionals who value accountability, collaboration, and results. Our client-focused culture empowers you to take ownership, innovate, and make meaningful contributions across enterprise-level programs. You’ll be supported by a strong organization committed to your growth and long-term career success.
MSP Program Lead in Telford employer: Pinnacle Group, Inc.
Contact Detail:
Pinnacle Group, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSP Program Lead in Telford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that MSP Program Lead role.
✨Tip Number 2
Prepare for interviews by researching Pinnacle Group and understanding their MSP programs inside out. We recommend practising common interview questions and having examples ready that showcase your leadership and client engagement skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We suggest mentioning something specific from your conversation to keep you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who want to make an impact in workforce solutions.
We think you need these skills to ace MSP Program Lead in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the MSP Program Lead role. Highlight your experience in staffing and client engagement, and don’t forget to showcase any leadership roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your skills align with our needs. Be genuine and let your personality come through – we love seeing the real you!
Showcase Your Achievements: When filling out your application, focus on your achievements rather than just responsibilities. Use metrics and examples to demonstrate how you've driven success in previous roles. We’re all about measurable outcomes here at Pinnacle Group!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Pinnacle Group, Inc.
✨Know Your MSP Inside Out
Before the interview, make sure you thoroughly understand what Managed Service Provider (MSP) means and how it operates. Familiarise yourself with Pinnacle Group's approach to staffing solutions and be ready to discuss how your experience aligns with their operational excellence and client engagement strategies.
✨Showcase Your Leadership Skills
As a Program Lead, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led teams, mentored colleagues, or driven performance improvements. Highlight specific metrics or outcomes that showcase your impact.
✨Engage with Client Scenarios
Be prepared to discuss how you would handle real-world client scenarios. Think about how you would approach intake discussions with hiring managers or manage requisition flows. This will show your understanding of the role and your ability to build trusted relationships.
✨Analytical Mindset is Key
Since the role involves monitoring key performance metrics, brush up on your analytical skills. Be ready to talk about how you've used data to drive decisions in previous roles. Consider bringing examples of reports or analyses you've conducted that led to actionable improvements.