At a Glance
- Tasks: Lead and manage client MSP programs, ensuring success and performance.
- Company: Pinnacle Group, a global leader in staffing and workforce solutions.
- Benefits: Opportunities for growth, mentorship, and a supportive work culture.
- Other info: Dynamic environment with potential for senior leadership roles.
- Why this job: Make a real impact on client success and drive innovative workforce solutions.
- Qualifications: 5+ years in MSP or staffing, strong leadership and analytical skills.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group is a leading global provider of staffing and workforce solutions, supporting enterprise clients through innovative Managed Service Provider (MSP) and workforce programs. We partner closely with our clients to deliver scalable, high-performing talent solutions while maintaining a strong focus on operational excellence, accountability, and measurable outcomes. Our teams are empowered to lead complex programs, build trusted client relationships, and drive continuous improvement across the talent lifecycle.
The Program Lead – Client Services is responsible for the overall success, performance, and delivery of a client MSP program. This role serves as the primary point of contact for customers and hiring managers, ensuring program objectives, service levels, and performance metrics are consistently achieved. The Program Lead provides strategic oversight, leads and mentors assigned team members, and drives operational excellence across all aspects of program execution. This is a highly visible role requiring strong client engagement, leadership, and accountability for outcomes.
Job Description:
- Serve as the primary client-facing leader for the MSP program, building trusted relationships with customers and hiring managers.
- Own overall program performance, including service delivery, operational execution, and achievement of defined KPIs and SLAs.
- Lead, coach, and mentor team members assigned to the account, ensuring productivity, engagement, and professional development.
- Partner with hiring managers to conduct intake discussions, align on workforce needs, and ensure clarity of role requirements and timelines.
- Oversee requisition management, candidate flow, and supplier performance within the Vendor Management System (VMS).
- Monitor, analyze, and report on key performance metrics such as time-to-fill, quality of submissions, compliance, and customer satisfaction.
- Drive continuous improvement initiatives to optimize processes, improve efficiency, and enhance the client experience.
- Facilitate regular client meetings, business reviews, and performance discussions to communicate progress and align on strategic goals.
- Ensure program compliance with client policies, contractual requirements, and workforce regulations.
Requirements:
- 5+ years of experience in MSP, staffing, or workforce solutions, with demonstrated client-facing leadership responsibility.
- Proven experience managing or leading staffing programs with accountability for delivery, metrics, and outcomes.
- Strong background engaging directly with customers and hiring managers to support workforce planning and execution.
- Experience leading, mentoring, or managing team members within a client services or delivery environment.
- Proficiency with Vendor Management Systems (e.g., Beeline, Fieldglass) and staffing program reporting.
- Strong analytical skills with the ability to interpret performance data and drive actionable improvements.
- Excellent communication, presentation, and stakeholder management skills.
- Bachelor’s degree in Business, Human Resources, or a related field (or equivalent professional experience).
Why Join Pinnacle Group?
At Pinnacle Group, you will lead impactful workforce programs that directly influence client success. We offer opportunities to grow into senior leadership roles while working alongside experienced professionals who value accountability, collaboration, and results. Our client-focused culture empowers you to take ownership, innovate, and make meaningful contributions across enterprise-level programs. You’ll be supported by a strong organization committed to your growth and long-term career success.
MSP Program Lead in Sheffield employer: Pinnacle Group, Inc.
Pinnacle Group is an exceptional employer that prioritises employee growth and development within a dynamic and client-focused culture. As a Program Lead, you will have the opportunity to lead impactful workforce initiatives while being supported by a team that values collaboration and accountability. With a commitment to operational excellence and continuous improvement, Pinnacle Group empowers its employees to innovate and make meaningful contributions, ensuring a rewarding career path in a thriving global environment.
StudySmarter Expert Advice🤫
We think this is how you could land MSP Program Lead in Sheffield
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Pinnacle Group, Inc.!
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We think you need these skills to ace MSP Program Lead in Sheffield
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Pinnacle Group, Inc.. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Pinnacle Group, Inc. and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
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Align with Company Culture:Make sure your application speaks to Pinnacle Group, Inc.'s values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Pinnacle Group, Inc.
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Pinnacle Group, Inc..
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