At a Glance
- Tasks: Lead and optimise client MSP programs while building strong relationships.
- Company: Pinnacle Group, a global leader in staffing and workforce solutions.
- Benefits: Opportunities for career growth, mentorship, and a supportive work culture.
- Other info: Join a dynamic team focused on accountability and continuous improvement.
- Why this job: Make a real impact on client success and drive innovative workforce solutions.
- Qualifications: 5+ years in MSP or staffing with strong leadership and analytical skills.
The predicted salary is between 36000 - 60000 € per year.
Pinnacle Group is a leading global provider of staffing and workforce solutions, supporting enterprise clients through innovative Managed Service Provider (MSP) and workforce programs. We partner closely with our clients to deliver scalable, high-performing talent solutions while maintaining a strong focus on operational excellence, accountability, and measurable outcomes.
The Program Lead – Client Services is responsible for the overall success, performance, and delivery of a client MSP program. This role serves as the primary point of contact for customers and hiring managers, ensuring program objectives, service levels, and performance metrics are consistently achieved. The Program Lead provides strategic oversight, leads and mentors assigned team members, and drives operational excellence across all aspects of program execution. This is a highly visible role requiring strong client engagement, leadership, and accountability for outcomes.
Job Description
- Serve as the primary client-facing leader for the MSP program, building trusted relationships with customers and hiring managers.
- Own overall program performance, including service delivery, operational execution, and achievement of defined KPIs and SLAs.
- Lead, coach, and mentor team members assigned to the account, ensuring productivity, engagement, and professional development.
- Partner with hiring managers to conduct intake discussions, align on workforce needs, and ensure clarity of role requirements and timelines.
- Oversee requisition management, candidate flow, and supplier performance within the Vendor Management System (VMS).
- Monitor, analyze, and report on key performance metrics such as time-to-fill, quality of submissions, compliance, and customer satisfaction.
- Drive continuous improvement initiatives to optimize processes, improve efficiency, and enhance the client experience.
- Facilitate regular client meetings, business reviews, and performance discussions to communicate progress and align on strategic goals.
- Ensure program compliance with client policies, contractual requirements, and workforce regulations.
Requirements
- 5+ years of experience in MSP, staffing, or workforce solutions, with demonstrated client-facing leadership responsibility.
- Proven experience managing or leading staffing programs with accountability for delivery, metrics, and outcomes.
- Strong background engaging directly with customers and hiring managers to support workforce planning and execution.
- Experience leading, mentoring, or managing team members within a client services or delivery environment.
- Proficiency with Vendor Management Systems (e.g., Beeline, Fieldglass) and staffing program reporting.
- Strong analytical skills with the ability to interpret performance data and drive actionable improvements.
- Excellent communication, presentation, and stakeholder management skills.
- Bachelor’s degree in Business, Human Resources, or a related field (or equivalent professional experience).
Why Join Pinnacle Group?
At Pinnacle Group, you will lead impactful workforce programs that directly influence client success. We offer opportunities to grow into senior leadership roles while working alongside experienced professionals who value accountability, collaboration, and results. Our client-focused culture empowers you to take ownership, innovate, and make meaningful contributions across enterprise-level programs. You’ll be supported by a strong organization committed to your growth and long-term career success.
MSP Program Lead in Nottingham employer: Pinnacle Group, Inc.
Pinnacle Group is an exceptional employer that prioritises employee growth and development within a dynamic and client-focused work culture. As a Program Lead, you will have the opportunity to lead impactful workforce initiatives while being supported by a team that values accountability and collaboration, ensuring your contributions are recognised and rewarded. With a commitment to operational excellence and continuous improvement, Pinnacle Group fosters an environment where you can thrive and advance your career in the staffing and workforce solutions industry.
StudySmarter Expert Advice🤫
We think this is how you could land MSP Program Lead in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their MSP programs and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Program Lead role. Keep it concise and focus on how you can drive operational excellence and client satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace MSP Program Lead in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the MSP Program Lead role. Highlight your experience in staffing and client engagement, and don’t forget to showcase any leadership roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your skills align with our needs. Be genuine and let your personality come through – we love seeing the real you!
Showcase Your Achievements:When detailing your experience, focus on specific achievements and metrics that demonstrate your success in previous roles. We’re all about measurable outcomes, so if you’ve improved KPIs or led successful projects, make sure to highlight those!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Pinnacle Group, Inc.
✨Know Your MSP Inside Out
Before the interview, make sure you thoroughly understand what Managed Service Provider (MSP) means and how it operates. Familiarise yourself with Pinnacle Group's approach to staffing solutions, their key performance indicators (KPIs), and service level agreements (SLAs). This will show your genuine interest and help you speak confidently about how you can contribute.
✨Showcase Your Leadership Skills
As a Program Lead, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led teams or projects. Highlight how you mentored team members and drove operational excellence, as this aligns perfectly with the role's requirements.
✨Engage with Client-Facing Scenarios
Since this role involves building trusted relationships with clients, be ready to discuss how you've engaged with customers in previous roles. Think of specific instances where you managed client expectations, resolved issues, or improved client satisfaction. This will illustrate your capability to handle the client-facing aspects of the job.
✨Prepare for Performance Metrics Discussions
You’ll need to monitor and report on key performance metrics, so brush up on your analytical skills. Be prepared to discuss how you've used data to drive improvements in past roles. Bring examples of how you’ve interpreted performance data and implemented changes that positively impacted outcomes.
