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- Tasks: Lead and manage client MSP programs, ensuring success and performance.
- Company: Pinnacle Group, a global leader in staffing and workforce solutions.
- Benefits: Opportunities for growth, mentorship, and a supportive work culture.
- Why this job: Make a real impact on client success and drive innovative workforce solutions.
- Qualifications: 5+ years in MSP or staffing, strong leadership and analytical skills.
- Other info: Dynamic environment with potential for senior leadership roles.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group is a leading global provider of staffing and workforce solutions, supporting enterprise clients through innovative Managed Service Provider (MSP) and workforce programs. We partner closely with our clients to deliver scalable, high-performing talent solutions while maintaining a strong focus on operational excellence, accountability, and measurable outcomes. Our teams are empowered to lead complex programs, build trusted client relationships, and drive continuous improvement across the talent lifecycle.
The Program Lead – Client Services is responsible for the overall success, performance, and delivery of a client MSP program. This role serves as the primary point of contact for customers and hiring managers, ensuring program objectives, service levels, and performance metrics are consistently achieved. The Program Lead provides strategic oversight, leads and mentors assigned team members, and drives operational excellence across all aspects of program execution. This is a highly visible role requiring strong client engagement, leadership, and accountability for outcomes.
Job Description- Serve as the primary client-facing leader for the MSP program, building trusted relationships with customers and hiring managers.
- Own overall program performance, including service delivery, operational execution, and achievement of defined KPIs and SLAs.
- Lead, coach, and mentor team members assigned to the account, ensuring productivity, engagement, and professional development.
- Partner with hiring managers to conduct intake discussions, align on workforce needs, and ensure clarity of role requirements and timelines.
- Oversee requisition management, candidate flow, and supplier performance within the Vendor Management System (VMS).
- Monitor, analyze, and report on key performance metrics such as time-to-fill, quality of submissions, compliance, and customer satisfaction.
- Drive continuous improvement initiatives to optimize processes, improve efficiency, and enhance the client experience.
- Facilitate regular client meetings, business reviews, and performance discussions to communicate progress and align on strategic goals.
- Ensure program compliance with client policies, contractual requirements, and workforce regulations.
- 5+ years of experience in MSP, staffing, or workforce solutions, with demonstrated client-facing leadership responsibility.
- Proven experience managing or leading staffing programs with accountability for delivery, metrics, and outcomes.
- Strong background engaging directly with customers and hiring managers to support workforce planning and execution.
- Experience leading, mentoring, or managing team members within a client services or delivery environment.
- Proficiency with Vendor Management Systems (e.g., Beeline, Fieldglass) and staffing program reporting.
- Strong analytical skills with the ability to interpret performance data and drive actionable improvements.
- Excellent communication, presentation, and stakeholder management skills.
- Bachelor’s degree in Business, Human Resources, or a related field (or equivalent professional experience).
At Pinnacle Group, you will lead impactful workforce programs that directly influence client success. We offer opportunities to grow into senior leadership roles while working alongside experienced professionals who value accountability, collaboration, and results. Our client-focused culture empowers you to take ownership, innovate, and make meaningful contributions across enterprise-level programs. You’ll be supported by a strong organization committed to your growth and long-term career success.
MSP Program Lead employer: Pinnacle Group, Inc.
Contact Detail:
Pinnacle Group, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSP Program Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We recommend practising common interview questions and even role-playing with a friend. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way in showing your enthusiasm for the role. We suggest mentioning something specific from the interview to remind them of your conversation and keep you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace MSP Program Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the MSP Program Lead role. Highlight your experience in staffing and client engagement, and show us how you can drive operational excellence.
Showcase Your Leadership Skills: We want to see your leadership style! Share examples of how you've mentored team members or led successful projects. This will help us understand how you can contribute to our client services.
Be Data-Driven: Since this role involves monitoring key performance metrics, include any relevant data or results from your past experiences. Show us how you've used analytics to improve processes and outcomes.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Pinnacle Group, Inc.
✨Know the MSP Landscape
Before your interview, get familiar with the Managed Service Provider (MSP) industry. Understand the key players, trends, and challenges. This knowledge will help you speak confidently about how you can contribute to the company's goals.
✨Showcase Your Leadership Skills
As a Program Lead, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led teams or projects. Highlight how you mentored team members and drove performance improvements.
✨Understand Client Engagement
Since this role involves building trusted relationships with clients, be ready to discuss your approach to client engagement. Share specific strategies you've used to align with client needs and ensure satisfaction, as well as how you handle difficult conversations.
✨Prepare for Metrics Discussion
Familiarise yourself with key performance indicators (KPIs) relevant to MSP programs. Be prepared to discuss how you've monitored and improved metrics like time-to-fill and candidate quality in previous roles. This shows your analytical skills and commitment to operational excellence.