At a Glance
- Tasks: Lead and manage client MSP programs, ensuring success and performance.
- Company: Pinnacle Group, a global leader in staffing and workforce solutions.
- Benefits: Opportunities for growth, mentorship, and a supportive work culture.
- Other info: Dynamic environment with potential for senior leadership roles.
- Why this job: Make a real impact on client success while developing your leadership skills.
- Qualifications: 5+ years in MSP or staffing, strong leadership and analytical skills required.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group is a leading global provider of staffing and workforce solutions, supporting enterprise clients through innovative Managed Service Provider (MSP) and workforce programs. We partner closely with our clients to deliver scalable, high-performing talent solutions while maintaining a strong focus on operational excellence, accountability, and measurable outcomes. Our teams are empowered to lead complex programs, build trusted client relationships, and drive continuous improvement across the talent lifecycle.
The Program Lead – Client Services is responsible for the overall success, performance, and delivery of a client MSP program. This role serves as the primary point of contact for customers and hiring managers, ensuring program objectives, service levels, and performance metrics are consistently achieved. The Program Lead provides strategic oversight, leads and mentors assigned team members, and drives operational excellence across all aspects of program execution. This is a highly visible role requiring strong client engagement, leadership, and accountability for outcomes.
Job Description:
- Serve as the primary client-facing leader for the MSP program, building trusted relationships with customers and hiring managers.
- Own overall program performance, including service delivery, operational execution, and achievement of defined KPIs and SLAs.
- Lead, coach, and mentor team members assigned to the account, ensuring productivity, engagement, and professional development.
- Partner with hiring managers to conduct intake discussions, align on workforce needs, and ensure clarity of role requirements and timelines.
- Oversee requisition management, candidate flow, and supplier performance within the Vendor Management System (VMS).
- Monitor, analyze, and report on key performance metrics such as time-to-fill, quality of submissions, compliance, and customer satisfaction.
- Drive continuous improvement initiatives to optimize processes, improve efficiency, and enhance the client experience.
- Facilitate regular client meetings, business reviews, and performance discussions to communicate progress and align on strategic goals.
- Ensure program compliance with client policies, contractual requirements, and workforce regulations.
Requirements:
- 5+ years of experience in MSP, staffing, or workforce solutions, with demonstrated client-facing leadership responsibility.
- Proven experience managing or leading staffing programs with accountability for delivery, metrics, and outcomes.
- Strong background engaging directly with customers and hiring managers to support workforce planning and execution.
- Experience leading, mentoring, or managing team members within a client services or delivery environment.
- Proficiency with Vendor Management Systems (e.g., Beeline, Fieldglass) and staffing program reporting.
- Strong analytical skills with the ability to interpret performance data and drive actionable improvements.
- Excellent communication, presentation, and stakeholder management skills.
- Bachelor’s degree in Business, Human Resources, or a related field (or equivalent professional experience).
Why Join Pinnacle Group?
At Pinnacle Group, you will lead impactful workforce programs that directly influence client success. We offer opportunities to grow into senior leadership roles while working alongside experienced professionals who value accountability, collaboration, and results. Our client-focused culture empowers you to take ownership, innovate, and make meaningful contributions across enterprise-level programs. You’ll be supported by a strong organization committed to your growth and long-term career success.
MSP Program Lead in Gloucester employer: Pinnacle Group, Inc.
Pinnacle Group is an exceptional employer that prioritises employee growth and development within a dynamic and client-focused culture. As a Program Lead, you will have the opportunity to lead impactful workforce initiatives while being supported by a team that values collaboration and accountability. With a commitment to operational excellence and continuous improvement, Pinnacle Group empowers its employees to innovate and make meaningful contributions, ensuring a rewarding career path in a thriving global environment.
StudySmarter Expert Advice🤫
We think this is how you could land MSP Program Lead in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. Building relationships can open doors that you didn’t even know existed.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their MSP programs and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Program Lead role. Keep it concise but impactful – you want to leave a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace MSP Program Lead in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the MSP Program Lead role. Highlight your experience in staffing and client engagement, and don’t forget to showcase any leadership roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your skills align with our needs. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Your Achievements:When detailing your experience, focus on specific achievements and metrics that demonstrate your success in previous roles. We’re all about measurable outcomes, so if you’ve improved KPIs or SLAs, make sure to highlight those!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Pinnacle Group, Inc.
✨Know Your MSP Inside Out
Before the interview, dive deep into understanding Managed Service Provider (MSP) programs. Familiarise yourself with Pinnacle Group's approach and how they deliver value to clients. This knowledge will help you articulate how your experience aligns with their goals.
✨Showcase Your Leadership Skills
As a Program Lead, you'll need to demonstrate strong leadership. Prepare examples from your past where you've successfully led teams or projects. Highlight how you mentored team members and drove performance, as this will resonate well with the interviewers.
✨Prepare for Client Engagement Scenarios
Expect questions about client interactions and relationship building. Think of specific instances where you’ve managed client expectations or resolved conflicts. Being able to discuss these experiences will show your capability in handling the primary client-facing responsibilities of the role.
✨Analyse Performance Metrics
Brush up on key performance indicators (KPIs) relevant to MSP programs. Be ready to discuss how you've monitored and improved metrics like time-to-fill and customer satisfaction in previous roles. This will demonstrate your analytical skills and commitment to operational excellence.
