At a Glance
- Tasks: Lead and optimise client MSP programs while building strong relationships.
- Company: Pinnacle Group, a global leader in staffing and workforce solutions.
- Benefits: Opportunities for career growth, mentorship, and a supportive work culture.
- Other info: Dynamic environment with a focus on accountability and collaboration.
- Why this job: Make a real impact on client success and drive innovative workforce solutions.
- Qualifications: 5+ years in MSP or staffing with strong leadership and analytical skills.
The predicted salary is between 36000 - 60000 € per year.
Pinnacle Group is a leading global provider of staffing and workforce solutions, supporting enterprise clients through innovative Managed Service Provider (MSP) and workforce programs. We partner closely with our clients to deliver scalable, high-performing talent solutions while maintaining a strong focus on operational excellence, accountability, and measurable outcomes. Our teams are empowered to lead complex programs, build trusted client relationships, and drive continuous improvement across the talent lifecycle.
The Program Lead – Client Services is responsible for the overall success, performance, and delivery of a client MSP program. This role serves as the primary point of contact for customers and hiring managers, ensuring program objectives, service levels, and performance metrics are consistently achieved. The Program Lead provides strategic oversight, leads and mentors assigned team members, and drives operational excellence across all aspects of program execution. This is a highly visible role requiring strong client engagement, leadership, and accountability for outcomes.
Job Description
- Serve as the primary client-facing leader for the MSP program, building trusted relationships with customers and hiring managers.
- Own overall program performance, including service delivery, operational execution, and achievement of defined KPIs and SLAs.
- Lead, coach, and mentor team members assigned to the account, ensuring productivity, engagement, and professional development.
- Partner with hiring managers to conduct intake discussions, align on workforce needs, and ensure clarity of role requirements and timelines.
- Oversee requisition management, candidate flow, and supplier performance within the Vendor Management System (VMS).
- Monitor, analyze, and report on key performance metrics such as time-to-fill, quality of submissions, compliance, and customer satisfaction.
- Drive continuous improvement initiatives to optimize processes, improve efficiency, and enhance the client experience.
- Facilitate regular client meetings, business reviews, and performance discussions to communicate progress and align on strategic goals.
- Ensure program compliance with client policies, contractual requirements, and workforce regulations.
Requirements
- 5+ years of experience in MSP, staffing, or workforce solutions, with demonstrated client-facing leadership responsibility.
- Proven experience managing or leading staffing programs with accountability for delivery, metrics, and outcomes.
- Strong background engaging directly with customers and hiring managers to support workforce planning and execution.
- Experience leading, mentoring, or managing team members within a client services or delivery environment.
- Proficiency with Vendor Management Systems (e.g., Beeline, Fieldglass) and staffing program reporting.
- Strong analytical skills with the ability to interpret performance data and drive actionable improvements.
- Excellent communication, presentation, and stakeholder management skills.
- Bachelor’s degree in Business, Human Resources, or a related field (or equivalent professional experience).
Why Join Pinnacle Group?
At Pinnacle Group, you will lead impactful workforce programs that directly influence client success. We offer opportunities to grow into senior leadership roles while working alongside experienced professionals who value accountability, collaboration, and results. Our client-focused culture empowers you to take ownership, innovate, and make meaningful contributions across enterprise-level programs. You’ll be supported by a strong organization committed to your growth and long-term career success.
MSP Program Lead in Derby employer: Pinnacle Group, Inc.
Pinnacle Group is an exceptional employer that prioritises employee growth and development within a dynamic and client-focused culture. As a Program Lead, you will have the opportunity to lead impactful workforce initiatives while being supported by a team that values collaboration and accountability. With a commitment to operational excellence and continuous improvement, Pinnacle Group empowers its employees to innovate and make meaningful contributions, ensuring a rewarding career path in a thriving global environment.
StudySmarter Expert Advice🤫
We think this is how you could land MSP Program Lead in Derby
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their MSP programs and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Program Lead role. Keep it concise but impactful, focusing on your leadership and client engagement abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace MSP Program Lead in Derby
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the MSP Program Lead role. Highlight your relevant experience in staffing and client engagement, and show us how you can drive operational excellence.
Showcase Your Leadership Skills:We want to see your leadership style! Share examples of how you've mentored team members or led successful projects. This will help us understand how you can contribute to our client services.
Be Data-Driven:Since this role involves monitoring key performance metrics, include any relevant data or results from your past experiences. Show us how you've used analytics to improve processes and outcomes.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Pinnacle Group, Inc.
✨Know Your MSP Inside Out
Before the interview, make sure you understand the Managed Service Provider (MSP) model thoroughly. Familiarise yourself with how it works, the key performance indicators (KPIs), and service level agreements (SLAs) that are crucial for success in this role. This knowledge will help you demonstrate your expertise and show that you're ready to take on the responsibilities of the Program Lead.
✨Showcase Your Leadership Skills
Since this role involves leading and mentoring team members, be prepared to discuss your leadership style and past experiences. Think of specific examples where you've successfully led a team or improved performance metrics. Highlight how you can build trusted relationships with clients and hiring managers, as this is key to the role.
✨Prepare for Client Engagement Scenarios
Anticipate questions about how you would handle client interactions and workforce planning discussions. Prepare scenarios where you've effectively engaged with clients to align on their needs and expectations. This will showcase your ability to manage client relationships and ensure program success.
✨Demonstrate Analytical Thinking
Be ready to discuss how you've used data to drive improvements in previous roles. Bring examples of how you've monitored and analysed performance metrics, and what actions you took based on your findings. This will illustrate your analytical skills and your commitment to continuous improvement, which are essential for the Program Lead position.
