Service Desk Analyst in Cardiff

To provide level 1 support to all Pinnacle customer base, either by telephone or email

Responsibilities

• First line telephone support: Including ticket creation, diverting calls to relevant teams
• Logging issues and troubleshooting with relevant external departments
• Proactive report creation, on a monthly basis
• Overflow cover for Parent company Helpdesk
• Proactive courtesy calls to ensure customer contact and feedback is visible
• Stock control and any actions required for DaaS accounts

Qualifications

Educated to a GCSE level or above, the role will come with full training and also a progression path. No skills essential to begin with as the department will seek to upskill on job to a level we require