SMT Coordinator

This one-year fixed-term post sits within the Senior Management Team at Pinn Medical Centre, where the coordinator keeps day-to-day operations running. The work spans meeting coordination, clinical staff leave and rotas, locum cover, starter and leaver processes, first-line IT support and the practice website. The postholder is not a line manager unless the SMT delegates that, and works independently, escalating clinical, financial or strategic decisions. Applicants need a good general education or equivalent experience.

What the job involves

• Coordinate annual, study and absence leave and rotas for doctors, pharmacists, physician associates, nurses and HCAs, after management approval
• Organise weekly clinical and other meetings, keep records and track actions to completion
• Arrange authorised locum cover and coordinate onboarding, induction and leaver processes for staff, trainees and locums
• Provide first-line IT support, including user accounts, access profiles, password resets and IT service desk tickets
• Arrange system access, email accounts and Smartcards for starters and locums
• Monitor systems such as iMonit and CCTV and scale faults or concerns
• Order stationery, toners and printer supplies, and coordinate courier and old stock disposal
• Manage internal staff communications and maintain the practice website and patient-facing media
• Produce operational reports, including inbound call volumes and queue times
• Identify recurring operational issues and bring them to the attention of the SMT
• Handle routine patient enquiries and complaints within the role's remit
• Record concerns and elevate complaints, clinical issues and complex matters to the relevant manager

Qualifications

• Good standard of general education or equivalent experience

Experience

• Experience in a busy administrative, coordination or operational environment
• Managing competing priorities
• Handling confidential information
• Working independently

Skills & knowledge

• Excellent written and verbal communication with staff, patients and external organisations
• High level of IT literacy and confidence learning new systems
• Ability to troubleshoot routine IT and system issues
• Excellent organisation, time management and ability to meet deadlines and follow actions through
• Ability to work effectively with colleagues at all levels
• Ability to identify problems, find solutions, recognise when to elevate and stay calm under pressure

Nice to have

• Experience with EMIS, AccuRx, ICE, Surgery Connect or similar systems
• NHS or primary care experience
• Experience supporting a senior management or leadership team
• Experience coordinating rotas, meetings or workforce arrangements
• NHS Smartcard, user account and IT service desk experience
• Experience dealing with complaints
• Relevant administration, business, management or IT qualification
• Experience developing or improving administrative processes

What’s offered

• NHS pension
• Comprehensive induction and orientation programme
• Membership of a well-established, social and supportive team

#J-18808-Ljbffr