Reception Administrator

We are looking for highly motivated reception administrators to join our dynamic and friendly team to work in state of the art GP Led Health Centre, rated \”Outstanding \” by CQC, in Pinner which is open 8am-8pm, 7days a week. We are an innovative and forward thinking EMIS practice committed to delivering the highest standard of patient care. Hours are mainly Monday Friday however some weekend cover is also required. Competitive salary offered.

Main duties of the job

To provide and maintain a high standard of care for visaitors and patients as well as providing assistance to other members of the primary healthcare team.

The duties will include all tasks normally undertaken by a reception administrator. This will include but is not limited to the following:

Toensure that all visitors, telephone callers, and patients accessing the practice are greetedprofessionally. To ensure all telephone calls are managedappropriately.

To assist patients in accessing the most appropriate healthcare professional to meet their clinical need.

To manage the flow of patients and patient administration queries. To ensure the administrative clinical pathways are followed.

About us

Our supportive practice is proud to have an excellent well-established team, with a fantastic team working environment, with support for staff and supervision being paramount to patient care. We are proud of our team, which is well-led, meets regularly not only for educational and practice meetings, but also socially, enjoying excellent working relationships with each other and with other staff from our varied multidisciplinary team. This is an exciting opportunity to work in an Outstanding CQC rated practice and GP Access Centre delivering high quality patient care in State of the Art Premises. We are the largest of 7 practices forming Healthsense Primary Care Network (PCN), which has an excellent reputation for teaching, training and high-quality patient care.

By joining us you will also benefit from:

Being part of an excellent well-established team, which is social and supportive

a comprehensive induction and orientation programme

Job responsibilities

Greeting and bookingin or patients for surgeries and clinics.

Dealing with patientenquiries efficiently andcourteously.

The receiving and recording of telephone messagestaking appropriate action

Making appointments on Emisweb, by processing appointment requests for today,future appointments from patients in person and on the telephone.

Dealing with all telephone queries/requests from patients, and acting as liaisonwith the Doctors/Nurses as necessary. Pullingand filing medical records as necessary.

Processing repeat prescriptions and filing for collection within48 hours.

Taking home visitrequests

Advising patients of relevant chargesfor private services

Receiving specimens from patients ensuringall their detailshave been recorded whilstfollowing Health & Safety policy.

To have a thorough knowledge of all practicepolicies and procedures

To work in accordance of written protocols

Provide administrative supportfor clinical staff.

Filing patient recordsand correspondence when necessary

Opening and distribution or practice post.

Registering new patientsfollowing the Registration Protocol.

Scanning of documents onto the medicalsystem. All scanningshould be cleared daily.

To send lettersto patients asnecessary.

Photocopying of notes and other information (inreception this includes: ensuring enough forms are printedor photocopied: consentforms, appointment card, change of details etc.).

Changing details on Emiswebi.e. Change of address, telephonenumbers etc.

Cover for otherteam membersmay be required for sickness and annual leave.

To carry out any other duties agreed between employeeand the practice to ensure the smooth running of the practice.

Person Specification

Experience

• Hardworking, reliable and resourceful
• Able to work under pressure
• Able to work in a changing environment
• Honest, caring and sympathetic
• Adaptable, innovative, forward looking
• Good sense of humour

Qualifications

• GCSE Maths and English or equivalent
• Qualified to NVQ Level 3 or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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