At a Glance
- Tasks: Be the friendly face of our dental practice, greeting patients and managing appointments.
- Company: Join a well-known private dental practice with a supportive team culture.
- Benefits: Enjoy competitive pay, on-site training, and opportunities for career growth.
- Other info: Located in Pinner with free parking and excellent transport links.
- Why this job: Make a positive impact on patients' experiences in a dynamic healthcare environment.
- Qualifications: Customer service experience and a passion for helping others are essential.
The predicted salary is between 26000 - 30000 £ per year.
A fantastic opportunity is available to add to our friendly and supportive dental team. We are a well-known private specialist dental practice in the heart of Pinner (situated inside the renowned Pinn Medical Centre).
We are currently recruiting for a proactive and positive person to add to our reception team. If you are highly motivated, professional and enjoy being part of a progressive team of like-minded people, you could be that person. Proven computer skills are essential, as we are a growing practice looking for a progressive team player who agrees that no job is too big or too small.
Benefits:
· Excellent opportunities to progress and develop in our practice.
· Our philosophy: \'Everyone who joins our team, leaves better-off than when they started\'.
· Training is provided on site on how to use the dental software, as well as training on the dental knowledge required in order to be able to book patients appropriately and answer questions.
Requirements:
· Must enjoy working with people
· Front of house (customer service) experience of 3 years is preferred
· You should have a positive and happy telephone manner
· Competent and comfortable on the front desk, and able to co-operate with a large team of healthcare professionals
· Should have High Standard of Personal Appearance
· GDC registered and advantage
About Us:
· Our location has free parking, bus routes and Metropolitan Line tube service.
· We are fully computerised, using SOE (Exact Software) - knowledge of this system is an advantage
· We are a 3 surgery practice with a large team of more than 15 people.
· As well as general dentistry we offer a wide range of services including cosmetic dentistry, endodontics, periodontics, prosthodontics, oral surgery and dental implants. We have a CT scanner on site for the planning of complex cases.
· Pinn Dental Clinic is more than 38 years old, with deep roots as a family dental practice but is now in a brand new, purpose-built clinic. With lots of long-term staff, we are looking for someone who will fit into our team and is ready for a long term commitment.
Primary Role:
The dental receptionist is the first and main contact point for patients and visitors to our centre and must be well presented. Their role involves greeting patients as they enter the practice and over the phone, answering basic patient questions, booking patients, taking payments, admin etc.
The most important part of this job is looking after the patient and ensuring they have a good experience through the practice. That is done by having a friendly and caring nature, whilst being organised to coordinate their dental treatment. And the person who fits that description is the person we are looking for.
Responsibilities:
· Greet and care for all patients and visitors to the practice in a polite and courteous manner at all times.
· Deal with all enquires, either in person, email or on the telephone in a polite and professional manner.
· Maintain patient confidentiality and data protection.
· Maintain the record systems of the practice, ensuring patients receive all necessary paper work and all forms are signed and dated correctly and information is up to date.
· Deal with incoming patient referrals and book appropriate appointments for patients in absence of patient care advisor.
· Make courtesy calls to patients
· Ensure the reception is always kept in an appropriate condition.
· Promote a professional image of the company at all times and be knowledgeable about the services the practice provides.
· Ensure all monies are taken for treatment and manage the retail sales of the practice
· Draft letters and reports in accordance with the instructions of dentists at the practice
· Ensure that the practice diary is booked and managed effectively.
You must be able to provide references on request, one of them from your last employer.
Please add a short cover letter when applying using three words to describe yourself.
Job Types: Permanent, Part-time
Pay: £12.50-£14.00 per year
Benefits:
- On-site parking
Ability to commute/relocate:
- Pinner HA5 3EE: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Dental receptionist: 1 year (preferred)
Work authorisation:
- United Kingdom (preferred)
Location:
- Pinner HA5 3EE (preferred)
Willingness to travel:
- 25% (preferred)
Work Location: In person
Dental Receptionist in Pinner employer: Pinn Dental Practice
Join our well-established and friendly dental practice in the heart of Pinner, where we prioritise employee growth and development. With a supportive team culture and excellent training opportunities, we ensure that every team member leaves better-off than when they started. Enjoy the convenience of free parking and easy access to public transport while being part of a progressive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Dental Receptionist in Pinner
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Pinn Dental Clinic. Familiarise yourself with their services and values. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to have a friendly and professional telephone manner. Try role-playing with a friend to get comfortable with common patient queries.
✨Tip Number 3
Dress to impress! As the first point of contact, your appearance matters. Make sure you look polished and professional to reflect the high standards of the practice.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Dental Receptionist in Pinner
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for joining our friendly team.
Tailor Your Cover Letter:Make sure to customise your cover letter for this role. Use the three words to describe yourself that best fit the job description and highlight your relevant experience in customer service.
Be Professional Yet Approachable:Remember, as a dental receptionist, you'll be the first point of contact for patients. Your written application should reflect a professional tone while still being warm and inviting—just like how we treat our patients!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Pinn Dental Practice
✨Know the Practice Inside Out
Before your interview, take some time to research the dental practice. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their philosophy.
✨Showcase Your People Skills
As a dental receptionist, you'll be the first point of contact for patients. During the interview, highlight your customer service experience and share specific examples of how you've handled difficult situations or provided exceptional service in the past.
✨Demonstrate Organisational Skills
Being organised is key in this role. Prepare to discuss how you manage your time and tasks effectively. You might even want to bring a list of strategies you use to stay organised, as this will demonstrate your proactive approach.
✨Practice Your Telephone Manner
Since you'll need a positive and happy telephone manner, consider doing a mock phone call with a friend. Practising how you greet callers and handle inquiries can help you feel more confident and sound professional during the actual interview.
