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- Tasks: Resolve complex IT issues and support server environments in a dynamic team.
- Company: Join a respected financial services group investing in its IT Service Desk.
- Benefits: Competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Ideal for those seeking hands-on experience in a structured environment.
- Why this job: Make an immediate impact while advancing your IT support career.
- Qualifications: Experience in 2nd/3rd line support and strong troubleshooting skills required.
The predicted salary is between 42000 - 42000 £ per year.
Are you a technically strong IT Support Engineer who enjoys solving complex problems rather than just resetting passwords? PinkWorm Recruitment is partnering with an established, well-respected and growing financial services group investing heavily in its in-house IT Service Desk function. They’re building their own in-house service desk team and now require a hands-on 2nd / 3rd Line Engineer on a fixed term basis, to help them make an immediate impact.
What you’ll be doing:
- Resolving escalated hardware, software & network issues
- Supporting Windows and/or Linux server environments
- Troubleshooting infrastructure & performance issues
- Acting as a senior escalation point within the Service Desk
- Contributing to service improvement and documentation
About you:
- Proven 2nd or 3rd Line support experience
- Strong infrastructure troubleshooting skills
- Windows and/or Linux server exposure
- Experience with ITSM/ticketing tools (ManageEngine ServiceDesk Plus would be a bonus)
- Organised, solutions-focused approach with ability to manage multiple priorities and work well independently as well as a team
Bonus points for if you have:
- MCP, Comp TIA Network+, Microsoft 365, Entra, Exchange, PowerShell or ITIL certifications
- Some knowledge of scripting or automation (PowerShell)
This role is ideal for:
- A solid 2nd Line Engineer ready for more 3rd Line exposure
- A 3rd Line Engineer who enjoys hands-on support
- Someone who wants to join a structured, growing financial services environment
Must have right to work in the UK. If this sounds like you, please apply or message me directly for a confidential chat. We are interviewing suitable candidates.
Information Technology Support Engineer - 2nd / 3rd Line in Slough employer: PinkWorm Recruitment
Contact Detail:
PinkWorm Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer - 2nd / 3rd Line in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in financial services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your troubleshooting skills and be ready to demonstrate how you tackle complex problems. We all know that showing your thought process can impress potential employers.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Information Technology Support Engineer - 2nd / 3rd Line in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd and 3rd line support experience. We want to see how you've tackled complex IT issues, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how your skills align with our needs. Keep it engaging and relevant to the role.
Showcase Your Technical Skills: Mention any specific tools or technologies you’ve worked with, especially if you have experience with ITSM/ticketing tools like ManageEngine ServiceDesk Plus. We love seeing that hands-on experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at PinkWorm Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows and Linux server environments. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them. This will show that you're not just a problem-solver but also someone who understands the underlying technology.
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM or ticketing tools like ManageEngine ServiceDesk Plus, be prepared to talk about it. If not, do a bit of research on common ITSM practices and how they can improve service delivery. This knowledge can set you apart from other candidates.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in previous roles. Highlight your thought process and the steps you took to troubleshoot and fix the problems. This will demonstrate your analytical skills and your ability to handle escalated issues effectively.
✨Be Ready for Team Dynamics
Since this role involves working both independently and as part of a team, think of examples that showcase your ability to collaborate and manage multiple priorities. Discuss how you’ve contributed to team success in the past, especially in high-pressure situations.