At a Glance
- Tasks: Resolve complex IT issues and support hardware, software, and network environments.
- Company: Join a respected financial services group with a growing in-house IT team.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Ideal for those seeking hands-on experience in a structured financial services setting.
- Why this job: Make an immediate impact in a dynamic environment while enhancing your technical skills.
- Qualifications: Experience in 2nd/3rd Line support and strong troubleshooting skills required.
The predicted salary is between 36000 - 36000 £ per year.
Are you a technically strong IT Desktop Support Engineer who enjoys solving complex problems rather than just resetting passwords? PinkWorm Recruitment is partnering with an established, well-respected and growing financial services group investing heavily in its in-house IT Service Desk function. They’re building their own in-house service desk team and now require a hands-on 2nd / 3rd Line Engineer on a fixed term basis, to help them make an immediate impact.
What you’ll be doing:
- Resolving escalated hardware, software & network issues
- Supporting Windows and/or Linux server environments
- Troubleshooting infrastructure & performance issues
- Acting as a senior escalation point within the Service Desk
- Contributing to service improvement and documentation
About you:
- Proven 2nd or 3rd Line support experience
- Strong infrastructure troubleshooting skills
- Windows and/or Linux server exposure
- Experience with ITSM/ticketing tools (ManageEngine ServiceDesk Plus would be a bonus)
- Organised, solutions-focused approach with ability to manage multiple priorities and work well independently as well as a team
Bonus points for if you have MCP, Comp TIA Network+, Microsoft 365, Entra, Exchange, PowerShell or ITIL certifications. It would be great if you also had some knowledge of scripting or automation (PowerShell).
This role is ideal for:
- A solid 2nd Line Engineer ready for more 3rd Line exposure
- A 3rd Line Engineer who enjoys hands-on support
- Someone who wants to join a structured, growing financial services environment
Must have right to work in the UK. If this sounds like you, please apply or message me directly for a confidential chat. We are interviewing suitable candidates.
Desktop Support Engineer in Slough employer: PinkWorm Recruitment
Join a dynamic and forward-thinking financial services group that prioritises employee development and fosters a collaborative work culture. With a strong focus on building an in-house IT Service Desk, this role offers you the chance to tackle complex challenges while enjoying the flexibility of a hybrid working model from either London or Sheffield. Benefit from competitive remuneration, opportunities for professional growth, and the chance to make a significant impact in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those in financial services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your troubleshooting skills and be ready to demonstrate how you tackle complex problems. We want to see your thought process in action!
✨Tip Number 3
Show off your certifications! If you've got MCP, Comp TIA Network+, or any other relevant qualifications, make sure to highlight them during your conversations. They can set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Desktop Support Engineer in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your 2nd and 3rd line support experience. We want to see how you've tackled complex problems, so don’t hold back on those examples!
Showcase Your Skills:List out your technical skills clearly, especially your experience with Windows/Linux servers and any ITSM tools. We love seeing certifications like MCP or Comp TIA Network+ too!
Craft a Strong Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this role. Share your passion for problem-solving and how you can contribute to our growing team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get you in the door for an interview!
How to prepare for a job interview at PinkWorm Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows and Linux server environments. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them. This will show that you're not just a problem-solver but also someone who understands the underlying technology.
✨Familiarise Yourself with ITSM Tools
Since experience with ITSM/ticketing tools is a bonus, it’s a good idea to get acquainted with ManageEngine ServiceDesk Plus or similar platforms. If you can, try to share examples of how you've used these tools in past roles to manage incidents and improve service delivery.
✨Showcase Your Problem-Solving Skills
Prepare to discuss complex problems you've solved in previous positions. Think about specific instances where you had to troubleshoot hardware, software, or network issues. Highlight your organised, solutions-focused approach and how you managed multiple priorities effectively.
✨Certifications Can Give You an Edge
If you have any relevant certifications like MCP, CompTIA Network+, or ITIL, make sure to mention them during the interview. Even if you don’t have them yet, showing your willingness to learn and pursue these qualifications can impress the interviewers.
