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- Tasks: Resolve complex IT issues and support server environments in a dynamic team.
- Company: Join a respected financial services group investing in its IT Service Desk.
- Benefits: Competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Ideal for those seeking hands-on experience in a structured environment.
- Why this job: Make an immediate impact while advancing your IT support career.
- Qualifications: Experience in 2nd/3rd line support and strong troubleshooting skills required.
The predicted salary is between 42000 - 42000 £ per year.
Are you a technically strong IT Support Engineer who enjoys solving complex problems rather than just resetting passwords? PinkWorm Recruitment is partnering with an established, well-respected and growing financial services group investing heavily in its in-house IT Service Desk function. They’re building their own in-house service desk team and now require a hands-on 2nd / 3rd Line Engineer on a fixed term basis, to help them make an immediate impact.
What you’ll be doing:
- Resolving escalated hardware, software & network issues
- Supporting Windows and/or Linux server environments
- Troubleshooting infrastructure & performance issues
- Acting as a senior escalation point within the Service Desk
- Contributing to service improvement and documentation
About you:
- Proven 2nd or 3rd Line support experience
- Strong infrastructure troubleshooting skills
- Windows and/or Linux server exposure
- Experience with ITSM/ticketing tools (ManageEngine ServiceDesk Plus would be a bonus)
- Organised, solutions-focused approach with ability to manage multiple priorities and work well independently as well as a team
Bonus points for if you have:
- MCP, Comp TIA Network+, Microsoft 365, Entra, Exchange, PowerShell or ITIL certifications
- Some knowledge of scripting or automation (PowerShell)
This role is ideal for:
- A solid 2nd Line Engineer ready for more 3rd Line exposure
- A 3rd Line Engineer who enjoys hands-on support
- Someone who wants to join a structured, growing financial services environment
Must have right to work in the UK. If this sounds like you, please apply or message me directly for a confidential chat. We are interviewing suitable candidates.
Information Technology Support Engineer - 2nd / 3rd Line in London employer: PinkWorm Recruitment
Contact Detail:
PinkWorm Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer - 2nd / 3rd Line in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in financial services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your troubleshooting skills and be ready to demonstrate how you’d tackle real-world problems. We want to see your thought process in action!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Information Technology Support Engineer - 2nd / 3rd Line in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd and 3rd line support experience. We want to see how you've tackled complex IT issues, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how your skills align with our needs. Keep it engaging and relevant to the role.
Showcase Your Technical Skills: Mention any specific tools or technologies you’ve worked with, especially if you have experience with ITSM/ticketing tools like ManageEngine ServiceDesk Plus. We love seeing that hands-on experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at PinkWorm Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows and Linux server environments. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them. This role is all about solving complex problems, so show them you can think critically!
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM or ticketing tools like ManageEngine ServiceDesk Plus, be prepared to talk about it. If not, do a bit of research on common tools used in the industry. Understanding how these systems work will give you an edge and show you're proactive.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenging issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your thought process and demonstrate your solutions-focused approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.