At a Glance
- Tasks: Resolve complex IT issues and support Windows/Linux environments.
- Company: Join a respected financial services group with a growing IT team.
- Benefits: Competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Ideal for those seeking hands-on experience in a supportive team.
- Why this job: Make an immediate impact in a dynamic and structured environment.
- Qualifications: Experience in 2nd/3rd Line support and strong troubleshooting skills.
The predicted salary is between 36000 - 36000 £ per year.
Are you a technically strong IT Desktop Support Engineer who enjoys solving complex problems rather than just resetting passwords? PinkWorm Recruitment is partnering with an established, well-respected and growing financial services group investing heavily in its in-house IT Service Desk function. They're building their own in-house service desk team and now require a hands-on 2nd / 3rd Line Engineer on a fixed term basis, to help them make an immediate impact.
What you'll be doing:
- Resolving escalated hardware, software & network issues
- Supporting Windows and/or Linux server environments
- Troubleshooting infrastructure & performance issues
- Acting as a senior escalation point within the Service Desk
- Contributing to service improvement and documentation
About you:
- Proven 2nd or 3rd Line support experience
- Strong infrastructure troubleshooting skills
- Windows and/or Linux server exposure
- Experience with ITSM/ticketing tools (ManageEngine ServiceDesk Plus would be a bonus)
- Organised, solutions-focused approach with ability to manage multiple priorities and work well independently as well as a team
- Bonus points for if you have MCP, Comp TIA Network+, Microsoft 365, Entra, Exchange, PowerShell or ITIL certifications.
- It would be great if you also had some knowledge of scripting or automation (PowerShell)
This role is ideal for:
- A solid 2nd Line Engineer ready for more 3rd Line exposure
- A 3rd Line Engineer who enjoys hands-on support
- Someone who wants to join a structured, growing financial services environment
London or Sheffield
6-Month FTC
Must have right to work in the UK
If this sounds like you, please apply or message me directly for a confidential chat. We are interviewing suitable candidates.
Desktop Support Engineer in London employer: PinkWorm Recruitment
Join a dynamic and forward-thinking financial services group that prioritises employee development and fosters a collaborative work culture. With a strong focus on building an in-house IT Service Desk, this role offers you the chance to tackle complex technical challenges while enjoying the flexibility of a hybrid working model from either London or Sheffield. Benefit from competitive remuneration, opportunities for professional growth, and the satisfaction of contributing to a team that values innovation and service improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in financial services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your troubleshooting skills and be ready to demonstrate how you solve complex problems. We all know that hands-on experience speaks volumes.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Desktop Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your 2nd and 3rd line support experience, especially any specific skills related to Windows or Linux environments. We want to see how your background fits with what we're looking for!
Show Off Your Problem-Solving Skills:In your application, don’t just list your technical skills; share examples of complex problems you've solved. We love candidates who can demonstrate their troubleshooting prowess, so let us know how you’ve tackled tough issues in the past.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to process your application more efficiently. Don’t miss out on this opportunity!
How to prepare for a job interview at PinkWorm Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows and Linux server environments. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them. This will show that you're not just a problem-solver but also someone who understands the intricacies of IT support.
✨Familiarise Yourself with ITSM Tools
Since experience with ITSM/ticketing tools is a bonus, it’s a good idea to get acquainted with ManageEngine ServiceDesk Plus or similar platforms. If you can, try to share examples of how you've used these tools in past roles to manage incidents and improve service delivery.
✨Showcase Your Certifications
If you have any relevant certifications like MCP, CompTIA Network+, or ITIL, make sure to highlight them during the interview. Discuss how these qualifications have equipped you with the skills necessary for the role and how they can benefit the company.
✨Demonstrate Your Problem-Solving Approach
Prepare to talk about your approach to complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly convey your thought process and how you tackle challenges, which is crucial for a 2nd/3rd Line Engineer.
