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- Tasks: Resolve complex IT issues and support server environments in a dynamic team.
- Company: Join a respected financial services group investing in its IT Service Desk.
- Benefits: Competitive salary, hybrid work, and opportunities for professional growth.
- Other info: 7-month fixed-term contract with potential for career advancement.
- Why this job: Make an immediate impact in a growing team while enhancing your technical skills.
- Qualifications: Experience in 2nd/3rd Line support with Windows/Linux server knowledge.
The predicted salary is between 42000 - 42000 £ per year.
2nd / 3rd Line IT Support Engineer | Hybrid from London or Sheffield | 7 Month FTC | Immediate start available | circa £42,000 (equivalent to circa £72,000 per annum)
Are you a technically strong IT Support Engineer who enjoys solving complex problems rather than just resetting passwords? PinkWorm Recruitment is partnering with an established, well-respected and growing financial services group investing heavily in its in-house IT Service Desk function.
They’re building their own in-house service desk team and now require a hands-on 2nd / 3rd Line Engineer on a fixed term basis, to help them make an immediate impact.
- Resolving escalated hardware, software & network issues
- Supporting Windows and/or Linux server environments
- Troubleshooting infrastructure & performance issues
- Acting as a senior escalation point within the Service Desk
- Proven 2nd or 3rd Line support experience
- Windows and/or Linux server exposure
- Experience with ITSM/ticketing tools (ManageEngine ServiceDesk Plus would be a bonus)
- Bonus points for if you have MCP, Comp TIA Network+, Microsoft 365, Entra, Exchange, PowerShell or ITIL certifications.
A solid 2nd Line Engineer ready for more 3rd Line exposure, a 3rd Line Engineer who enjoys hands-on support, and someone who wants to join a structured, growing financial services environment.
7-Month FTC. If this sounds like you, please apply or message me directly for a confidential chat.
Information Technology Support Engineer - 2nd / 3rd Line employer: PinkWorm Recruitment
Contact Detail:
PinkWorm Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer - 2nd / 3rd Line
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in financial services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows and Linux server environments, as well as any ITSM tools you've used. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share specific examples of how you've tackled complex issues in the past. This is your chance to demonstrate that you're not just about resetting passwords!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Information Technology Support Engineer - 2nd / 3rd Line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd and 3rd line support experience. We want to see how you've tackled complex problems, so don’t hold back on those examples!
Showcase Relevant Skills: Mention any experience with Windows or Linux server environments, and if you’ve used ITSM tools like ManageEngine ServiceDesk Plus, give us the details. We love seeing those skills in action!
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get straight to the point about why you’re a great fit for this role and what you can bring to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at PinkWorm Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows and Linux server environments. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you're not just a problem-solver but also someone who understands the intricacies of IT support.
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM or ticketing tools like ManageEngine ServiceDesk Plus, be prepared to talk about it. If you haven't used it before, do a bit of research on its features and functionalities. This will demonstrate your proactive approach and willingness to learn.
✨Highlight Your Certifications
If you hold any relevant certifications like MCP, CompTIA Network+, or ITIL, make sure to mention them during the interview. These qualifications can set you apart from other candidates and show that you’re committed to your professional development.
✨Show Enthusiasm for the Role
Express your excitement about joining a growing financial services environment. Talk about why you want to be part of their in-house service desk team and how you can contribute to their success. A positive attitude can go a long way in making a great impression!