Threat and Incident Response Manager

170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Threat and Incident Response Manager, assigned to a specific client, leads core global incident management and threat response activities for the client's Physical Security Operations Centre (PSOC), focused on property, infrastructure, travel risk, and emergency/crisis response. This leader ensures robust 24/7 operational resilience, continuous service improvement, and management of a high-performing, multi-country team. Partnering closely with an Intelligence Team, the role delivers seamless incident management informed by threat intelligence, while maintaining distinct lines of responsibility.

Responsibilities

• Represent Pinkerton's core values of integrity, vigilance, and excellence.
• Provide daily operational and strategic management of the PSOC, including performance management, coaching, development, fostering high morale and a culture of accountability.
• Oversee and coordinate all physical incident response and escalation globally (including infrastructure failures, power/network outages, natural disasters, and travel incidents).
• Lead the PSOC's role across the full incident lifecycle, including preparation for post-incident reviews and implementation of lessons learned.
• Participate in the out-of-hours management on-call rotation.
• Lead travel risk management, including assessments, pre-travel mitigation/training/briefing, and proactive outreach, working closely with third-party travel risk provider during escalations or evacuations.
• Develop and promote travel security awareness initiatives for the client globally.
• Act as primary interface to the Intelligence team, ensuring real-time intelligence informs incident response without duplication.
• Collaborate on refining intelligence frameworks and joint threat/incident processes.
• Liaise regularly with regional Security Leads, Facilities, IT, Business Continuity experts, and senior leadership.
• Act as role model for collaborative, cross-functional teamwork, supporting cross-training, business continuity integration, and confident communication during critical events.
• Develop, document, train on, and ensure compliance with Security Operational Procedures, standards, and statutory obligations, including setting/monitoring KPIs and overseeing audits, gap analysis, and corrective actions.
• Drive rapid process improvements, technology enhancements, and change management initiatives based on lessons learned, review findings, emerging risks, and best practices.
• Lead monthly optimization sessions and annual reviews to champion innovation and continuous improvement.
• All other duties, as assigned.

Qualifications

• Bachelor's degree in Intelligence Studies, Criminal Justice, International Relations, recognized professional qualification in security or risk management.
• Membership in a professional body (ASIS, Security Institute) or minimum of 5-year relevant work experience within similar role.
• Substantial incident management experience in property/infrastructure environments.
• Experience with financial services/critical infrastructure clients.
• Experience leading multicultural, geographically remote teams.
• Knowledge of advanced physical security technology integration.
• Demonstrable travel risk management and crisis response expertise.
• Ability to build and motivate high-performing, diverse teams, in-person and remotely.
• Ability to drive and manage operational and procedural change, ensuring effective adoption.
• Proven crisis management and incident leadership skills.
• Exceptional stakeholder management across business areas, vendors, and regions.
• Flexible, effective in dynamic situations, and focused on rapid problem-solving.
• Ability to develop and embed clear, modern business processes.
• Strong written and verbal communication skills across senior and operator levels.
• Knowledge of physical security systems (PACS, CCTV, alarm) and standard IT packages.

Working Conditions

• With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions.
• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.