Account Director - Design Agency

Account Director – Design Agency – Maidstone, Kent. Pink Giraffe are a talent business and we are hiring on behalf of our client who are a print / POS / design and creative agency. This role is paying from £41,000 – £50,000 / hybrid working with 3 days in the office and 2 days at home. (Please don’t apply if you are seeking a higher salary or remote working) Agency Overview Born from a little bit of luck, a lot of heart & soul and a whole bunch of hard work! We were fortunate to encounter some amazing opportunities early on. However, our success wouldn’t be possible without pouring our heart and soul into every opportunity. This dedication continues to drive us each day. We are immensely grateful for our team, especially those who believed in us during our early years, and those who choose to join us now. Without you, there is no agency. In this role, you’ll help us to drive, grow and develop clients accounts (you will not be responsible for the line management of other team members within this role, purely management of the client accounts, its commercial success and growth). The role focuses heavily on creative, Print, Point-of-Sale stands, packaging and other design. So experience in a creative studio environment is essential. Account Ownership & Client Relationship Management • Account Leadership Own and manage the client experience, acting as the primary point of contact for all account-related matters. Your goal is to deliver a first-class partnership experience that builds trust and drives client retention. • Client Communications Lead top level client discussions for managing account expectations, work pipelines and future service opportunities. Invoice, PO and budget updates. • Brand Partnership Develop deep, long-lasting relationships with clients, ensuring a seamless and exceptional experience from project initiation to completion. Identify new opportunities to enhance the client experience and drive account growth. Collaboration with Senior Design Leads • Seamless Teamwork Work hand-in-hand with the Senior Design Leads to ensure creative outputs align with client expectations and deliver an elevated client experience. Together, you will ensure the smooth delivery of top-tier creative solutions through the power of ‘we not me’. • Creative Briefings & Pitches Collaborate in briefings and pitches to deliver creative and innovative solutions to meet that meet client and brand needs. Account Development & Financial Monitoring: • Account Growth Proactively identify opportunities to grow the account by offering additional services or expanding long-term partnership. • Financial Management Oversee the financial health of your accounts by managing budgets, tracking project spend and ensuring profitability targets are met. • Commercial Oversight Continuously monitor the financial performance of your accounts, ensuring the client experience is aligned with both budget expectations and creative excellence. You’ll ensure accurate invoicing and profitability reporting throughout the project lifecycle. Additional Responsibilities: • Resource Allocation Assist with resource allocation and team support creating a seamless client experience. Aid in the management of holiday and sick leave. • Project Management CPS and timeline creation and critical milestone and budget tracking. SLA and performance reporting. • Invoice and Performance Tracking Provide insights on resource allocation and project scope to ensure accurate quoting and invoicing, while regularly reviewing account performance for financial clarity. • Living agency values Champion creativity, foster collaboration, inspire excellence and build trust through open communication and integrity in every project. Benefits: Starting from £41,000 salary dependent on skills, performance, account management, leadership and strategic ability. Benefits including (but not limited to): • 22 days annual leave + Christmas week shut-down • Service and Christmas bonus • Hybrid working • Birthday gift • Summer and Christmas celebration • Training and mentorship programme • Health and well-being support • Sick pay and compassionate leave • Branded goodies • Discounted brand and product samples • Pension scheme • Monthly Friday take away • Physiotherapy support • Rewards and recognition hub • Skills hub learning platform You MUST have a driving licence to apply for this role as the office is not easily reached by public transport