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- Tasks: Own and strengthen risk strategy for our EU merchant acquiring business.
- Company: Join PingPong, a leading cross-border payments platform with a global presence.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Why this job: Make a real impact in the fintech space while protecting businesses from risk.
- Qualifications: 7+ years in payments risk and strong knowledge of EU frameworks required.
- Other info: Dynamic environment with a focus on innovation and collaboration.
The predicted salary is between 48000 - 84000 £ per year.
PingPong is on a mission to digitize trade, simplifying global growth for businesses. With $300B+ in payments processed, we are one of the world’s leading cross-border platforms – and we’re just getting started. PingPong currently has 38 offices in 15 countries and over 1,500 employees. Our international presence helps businesses solve complex payment needs in every major economy across all time zones.
We are scaling and looking for a seasoned Senior Risk Strategy Manager (Acquiring) to own and strengthen risk strategy for our merchant acquiring business in the EU market.
WHAT’S THE CHALLENGEThis role focuses on merchant risk, fraud, and chargebacks, supporting sustainable growth while protecting the company from loss and abuse. This is a senior individual contributor role with real ownership. You will define and execute the end-to-end risk strategy for our EU merchant acquiring portfolio, balancing commercial growth with robust risk controls. You’ll operate at the intersection of risk, product, and go-to-market teams, supporting enterprise client onboarding and ongoing portfolio performance, while continuously evolving our fraud, chargeback, and credit risk frameworks.
WHO YOU’LL BE WORKING WITHYou’ll work closely with:
- Business Development teams to assess and onboard enterprise merchants and new verticals
- Product and Operations to design scalable risk controls and monitoring frameworks
- Compliance and HQ Risk teams to ensure alignment with regulatory, scheme, and internal policy requirements
The role partners cross-functionally and plays a key advisory role in high-impact commercial decisions.
WHAT YOU’LL BE DOING- Own the risk strategy for EU merchant acquiring across onboarding, monitoring, and merchant lifecycle
- Partner with Business Development to design onboarding approaches and risk strategies for new enterprise clients and verticals
- Review and approve complex merchants, business models, and transaction flows.
- Define risk requirements and go-live readiness criteria for merchant onboarding.
- Design, implement, and continuously improve controls covering fraud, credit exposure, and chargebacks.
- Monitor portfolio performance, customer experience, and risk strategy effectiveness, identifying emerging trends and risks.
- Drive mitigation plans for elevated fraud levels or dispute ratios.
- Collaborate with Product and HQ Risk teams to enhance risk tools, data, and operational processes.
- Collaborate with various internal stakeholders e.g. product, implementation teams, etc., to review partner capabilities and ensure the smooth go-live of new partners.
- Review new business flows together with compliance and risk teams to ensure adherence to Ping Pong’s internal policies, to identify any new potential risks and match business requirements to the appropriate partners.
- Maintain and act as an escalation point for operational issues with new and existing partners.
- Work with the Head of FI Partnerships in building a European FI partnership strategy.
- 7+ years of experience in payments risk, merchant acquiring, or fintech risk, in a PSP, acquirer or high-growth fintech.
- Strong working knowledge of EU acquiring frameworks and card scheme rules.
- Hands-on experience in merchant underwriting, fraud risk management, and chargeback control.
- Proven experience supporting merchant onboarding and go-to-market risk strategies.
- Excellent communication skills with the ability to influence senior commercial and technical stakeholders.
- Educated with a relevant Finance degree in business, project management or related field.
- Capable of absorbing large amounts of information and the ability to distil it down to the essentials to educate all internal stakeholders.
- Influence and advise leadership and business teams on necessary changes and execute against the objectives.
- Understand local regulatory requirements and ability to adapt to the global environment.
- Ability to juggle several projects and shift priorities as needed.
- Exhibiting a creative and innovative, forward-thinking approach to problem-solving.
- Adaptability; able to change priorities with speed and with minimal disruption.
PingPong is proud to be an equal-opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.
Senior Risk Strategy Manager in London employer: PingPong Payments
Contact Detail:
PingPong Payments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Risk Strategy Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at PingPong. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by understanding the company’s mission and values. Show us how your experience aligns with PingPong's goal of simplifying global trade.
✨Tip Number 3
Be ready to discuss real-world scenarios. We want to hear how you've tackled risk management challenges in the past—specific examples will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your genuine interest in joining the PingPong team.
We think you need these skills to ace Senior Risk Strategy Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Risk Strategy Manager role. Highlight your experience in payments risk and merchant acquiring, and don’t forget to showcase your knowledge of EU frameworks. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about risk strategy and how you can contribute to our mission at PingPong. Be sure to mention specific experiences that relate to the challenges outlined in the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex risk issues in the past. We love candidates who can think creatively and adapt quickly, so share those stories that demonstrate your innovative approach to problem-solving!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at PingPong!
How to prepare for a job interview at PingPong Payments
✨Know Your Risk Strategies
Make sure you brush up on the latest trends in risk management, especially in the payments and fintech sectors. Be ready to discuss specific strategies you've implemented in the past, particularly around fraud prevention and chargeback control.
✨Understand the EU Market
Familiarise yourself with the EU acquiring frameworks and card scheme rules. This knowledge will not only impress your interviewers but also show that you're prepared to tackle the unique challenges of the European market.
✨Showcase Your Cross-Functional Collaboration Skills
Since this role involves working closely with various teams, be prepared to share examples of how you've successfully collaborated with business development, product, and compliance teams in previous roles. Highlight your ability to influence stakeholders and drive results.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to risk strategy and merchant onboarding. Think through potential scenarios and how you would approach them, demonstrating your analytical skills and strategic thinking.