At a Glance
- Tasks: Manage cloud infrastructure and provide IT support to ensure smooth operations.
- Company: Join PingPong, a leading global payments platform with a mission to simplify trade.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborate with diverse teams across the globe in a fast-paced environment.
- Why this job: Be part of a dynamic team that drives innovation in the tech industry.
- Qualifications: Experience in IT support and cloud infrastructure management is a plus.
The predicted salary is between 45000 - 55000 £ per year.
PingPong is on a mission to digitize trade, simplifying global growth for businesses. With $300B+ in payments processed, we are one of the world’s leading cross-border platforms – and we’re just getting started. PingPong currently has 38 offices in 15 countries and over 1,500 employees. Our international presence helps businesses solve complex payment needs in every major economy across all time zones.
As we continue to scale our international operations, we are looking for a hands-on IT Specialist to support and manage our cloud infrastructure, internal IT systems, and end-user environment.
WHAT’S THE CHALLENGEThe IT Specialist is responsible for maintaining the stability, security, and performance of PingPong’s IT infrastructure and enterprise systems in the UK and the EU. The role combines cloud infrastructure operations, internal systems administration, end-user technical support, and IT security monitoring. You will ensure the smooth operation of critical business and technical systems across cloud platforms, middleware environments, office networks, and employee endpoints, while providing responsive support to internal teams.
WHO YOU’LL BE WORKING WITHThis role works closely with Engineering, Product, Compliance, and Operations teams to ensure system reliability, security, and operational continuity. You will also collaborate with external vendors and service providers supporting PingPong’s infrastructure and enterprise platforms.
WHAT YOU’LL BE DOING- Manage and maintain cloud infrastructure across Alibaba Cloud and AWS.
- Configure and maintain cloud networking, SLB (Server Load Balancer), and object storage services.
- Monitor and manage server capacity (CPU, memory, disk) and system performance.
- Monitor system availability, database performance, and database backup processes.
- Configure and maintain data warehouse environments and data transmission monitoring.
- Manage container services and logging systems, ensuring proper configuration and monitoring.
- Maintain and improve monitoring systems and alerting mechanisms.
- Support secure VPN connectivity between office environments and cloud infrastructure.
- Support and maintain middleware services including:
- Configure and manage IT operations applications such as:
- Support system onboarding configuration and operational stability of platform services.
- Administer internal business applications.
- Maintain access controls, perform account reviews, and support system configuration.
- Construction of information security system for cloud and office, include WAF/IPS/EDR/Firewall/Anti-virus.
- Internal and external security penetration testing and security vulnerability management.
- Provide technical support to employees for corporate systems and productivity tools.
- Troubleshoot issues related to internal systems and applications.
- Set up and maintain employee workstations, laptops, and mobile devices.
- Support employee IT onboarding and offboarding processes, including system access management.
- Monitor security alerts and vulnerability notifications and apply patches where required.
Information Technology Specialist employer: PingPong Payments
PingPong Payments is an exceptional employer, offering a dynamic and inclusive work culture in the heart of London. With a strong emphasis on employee growth and development, we provide ample opportunities for career advancement while fostering a diverse environment that values every voice. Join us to be part of a forward-thinking team that is dedicated to innovation in the payments industry.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Specialist
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for an Information Technology Specialist role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get involved in online communities related to cloud infrastructure and IT support. Join forums, LinkedIn groups, or even local meetups. Engaging with others in the industry can open doors and provide valuable insights into job opportunities.
✨Tip Number 3
Don’t just apply blindly! Tailor your approach for each application. Research PingPong and understand their mission to digitize trade. Show how your skills in managing cloud infrastructure and IT systems can directly contribute to their goals.
✨Tip Number 4
Apply through our website for the best chance of landing that interview. We love seeing candidates who take the time to engage with us directly. Plus, it shows you're genuinely interested in being part of our team!
We think you need these skills to ace Information Technology Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Specialist role. Highlight your experience with cloud infrastructure, internal systems, and any relevant technical skills. We want to see how you can contribute to our mission at PingPong!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your skills align with our needs. Don’t forget to mention your experience with security monitoring and end-user support – that’s key for us!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT challenges in the past. We love candidates who can think on their feet and provide responsive support, so share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at PingPong!
How to prepare for a job interview at PingPong Payments
✨Know Your Tech Inside Out
Make sure you’re well-versed in the cloud infrastructure technologies mentioned in the job description, like Alibaba Cloud and AWS. Brush up on your knowledge of server load balancers, database performance monitoring, and container services. Being able to discuss these topics confidently will show that you’re ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT challenges in the past. Whether it’s troubleshooting a complex issue or improving system performance, having concrete stories will demonstrate your hands-on experience and ability to think on your feet.
✨Understand the Importance of Security
Since the role involves information security management, be prepared to discuss your approach to maintaining security protocols. Familiarise yourself with concepts like WAF, IPS, and vulnerability management, and be ready to explain how you’ve implemented security measures in previous roles.
✨Be Ready to Collaborate
PingPong values teamwork across various departments. Think about how you’ve worked with engineering, product, or compliance teams in the past. Highlight your communication skills and your ability to collaborate effectively, as this will be crucial for success in the role.
