PingPong is on a mission to digitize trade, simplifying global growth for businesses. With $300B+ in payments processed, we're one of the world's leading cross-border platforms - and we're just getting started. PingPong currently has 38 offices in 15 countries and over 1,500 employees. Our international presence helps businesses solve complex payment needs in every major economy across all time zones. Now, we're scaling and looking for a seasoned Director, Onboarding demonstrate platform capabilities across multiple use cases. Produce solution blueprints, technical specs, and vertical-specific solution packages. Provide technical expertise throughout the sales cycle and translate business needs into technical integration requirements. Own the full onboarding project from contract signature through go-live. Coordinate internal reviews across Legal, Compliance, Risk, and Operations. Ensure timely backend configuration (API keys, portal access, environment setup). Act as the senior client point-of-contact during onboarding, ensuring a world-class delivery experience. Technical Integration Management Lead all integration activities with client technical teams, ensuring seamless connectivity with APIs, gateways, and third-party services. Troubleshoot integration issues using industry-standard tools and best practices. Manage service tickets, SLAs, and technical escalations. Set project timelines, manage dependencies, and ensure successful delivery of complex implementations. Cross-Functional Collaboration Partner closely with Business Development, Product, Engineering, Operations, and Developer Experience teams globally. Feed client insights into product improvement cycles and feature prioritization. Participate in post-launch debriefs to ensure continuous improvement of onboarding, integration, and documentation processes. Post-Launch Support
Director, Onboarding & Solutions Design employer: PingPong Payments
At PingPong Payments, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Senior Associate in our London office, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while working alongside a passionate team dedicated to innovation in the fintech space. With a focus on collaboration and support, we create an environment where your contributions are valued, making it an excellent place for meaningful and rewarding employment.
