At a Glance
- Tasks: Build authentic relationships and ensure client success with innovative insurance data solutions.
- Company: PingIntel, a trailblazer in insurance data intelligence.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and long-term client value.
- Why this job: Shape the future of insurance with cutting-edge technology and impactful client interactions.
- Qualifications: Strong understanding of insurance markets and proven client relationship management skills.
The predicted salary is between 36000 - 60000 € per year.
Join the Future of Insurance Data Intelligence as our Customer Success Manager! At PingIntel, we’re redefining how the commercial property insurance industry works with data — turning manual chaos into smart, structured insights with cutting-edge AI and dynamic data infrastructure. From transforming unstructured submissions into enriched, actionable intelligence to visualising risk on powerful geospatial maps, our platform helps brokers, underwriters, and reinsurers make faster, smarter decisions every day.
We’re looking for a passionate Customer Success Manager who thrives on building authentic customer relationships, unlocking product value, and championing client success at every step. You’ll be at the heart of ensuring our diverse users — from tech-savvy underwriters to data-hungry brokers — feel supported, heard, and empowered to grow with Ping.
If you’re excited by innovative technology, love solving complex problems with empathy, and want to help shape the future of an industry hungry for transformation, let’s talk!
Knowledge (essential industry / vertical knowledge)- Strong understanding of insurance and reinsurance markets, including catastrophe modelling, how analytics, risk and data solutions are used by carriers, brokers, syndicates and MGAs
- Good commercial awareness of how clients buy, onboard and use data or analytics products and services
- Familiarity with client lifecycle management, including onboarding, implementation, adoption and ongoing account development
- Comfortable engaging with both junior and senior client stakeholders
- Strong understanding of the Lloyds insurance landscape and property catastrophe modelling
- Proven ability to manage client relationships end-to-end, from onboarding through to steady-state account management
- Strong stakeholder management skills, able to act as the primary point of contact for clients and manage expectations effectively
- Ability to understand client needs, translate them into clear requirements and ensure delivery against agreed outcomes
- Organised and detail-oriented, able to manage multiple accounts and priorities in parallel
- Client-centric and relationship-driven, with a strong focus on trust, responsiveness and long-term value
- Proactive and accountable, anticipating issues and driving resolution rather than reacting late
- Commercially minded, identifying opportunities to deepen relationships and improve client outcomes
- Calm and credible under pressure, able to manage challenging conversations and competing priorities
- Collaborative, working effectively across internal teams to deliver a joined-up client experience
- Clients are successfully onboarded on time, with clear adoption of products or services and minimal escalation
- Quickly become proficient in Ping’s products, contribute informed input into product development, and help shape best-in-class solutions that directly address market and client needs
- Strong, trusted relationships with key client stakeholders, with clear ownership of accounts
- Effective coordination across internal teams, resulting in consistent delivery against client expectations
Customer Success Manager employer: Ping Intel
At PingIntel, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a Customer Success Manager, you will not only have the opportunity to work with cutting-edge technology in the insurance data intelligence sector but also benefit from a supportive environment that prioritises employee growth and development. Our commitment to building authentic relationships with clients ensures that you will play a vital role in shaping the future of the industry while enjoying a dynamic workplace that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the insurance industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show your passion for customer success! When you get the chance to chat with potential employers, share stories about how you've helped clients succeed in the past. This will demonstrate your commitment and understanding of what it takes to thrive in a role like Customer Success Manager.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Understand how they fit into the insurance landscape and think about how you can add value. Tailor your responses to show you’re not just a fit for the role, but also for their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s make this happen together!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about transforming the insurance industry and helping clients succeed with our innovative technology.
Tailor Your Experience:Make sure to highlight your relevant experience in insurance and client relationship management. We’re looking for someone who understands the ins and outs of the industry, so connect your past roles to what we do at PingIntel.
Be Client-Centric:Demonstrate your client-centric approach in your application. Share examples of how you've built strong relationships and supported clients in the past. We love seeing candidates who prioritise trust and long-term value!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system. Plus, it shows you’re keen on joining the PingIntel team!
How to prepare for a job interview at Ping Intel
✨Know Your Stuff
Make sure you brush up on your knowledge of the insurance and reinsurance markets, especially around catastrophe modelling. Understanding how analytics and data solutions are used by different stakeholders will show that you're not just familiar with the industry but genuinely interested in it.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully managed client relationships in the past. Think about times when you’ve onboarded clients or resolved issues proactively. This will demonstrate your ability to build trust and maintain long-term relationships, which is key for a Customer Success Manager.
✨Be Client-Centric
During the interview, focus on how you can put the client first. Share stories that highlight your client-centric approach and how you’ve anticipated client needs. This will resonate well with the company’s emphasis on building authentic customer relationships.
✨Stay Calm Under Pressure
Expect some challenging questions or scenarios during the interview. Practice how you would handle difficult conversations or competing priorities. Showing that you can remain calm and credible under pressure will set you apart as a strong candidate for this role.
