At a Glance
- Tasks: Create clear, user-friendly documentation for cutting-edge identity and AI technologies.
- Company: Join Ping Identity, a leader in secure digital experiences and innovative tech culture.
- Benefits: Enjoy flexible work, competitive pay, generous PTO, and a collaborative environment.
- Other info: Be part of a dynamic team that values individuality and fosters growth.
- Why this job: Make a real impact by simplifying complex tech for developers and architects.
- Qualifications: 5-8 years of technical writing experience, especially in identity and access management.
The predicted salary is between 40000 - 70000 £ per year.
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We’re looking for a Senior Technical Writer to own day-to-day documentation for:
- Identity for AI use cases (agentic AI, token exchange, safe orchestration, and real‑world implementation patterns)
- PingAM and Advanced Identity Cloud (AIC) journey/nodes documentation, including admin and developer-focused guidance
You’ll be deeply hands‑on with the products, writing clear, implementation-focused docs that help architects, developers, and admins design secure, AI-aware identity journeys. You’ll partner closely with Product, Engineering, Architecture, and Developer Experience, and you’ll help shape patterns and standards other writers can reuse in this space.
What you’ll do:
- Plan and deliver high-quality docs
- Contribute to the creation and maintenance of documentation for Identity for AI scenarios and PingAM/AIC journeys and nodes
- Write a mix of content types: concepts, configuration guides, end-to-end tutorials, troubleshooting topics, and reference content
- Develop and test practical examples—sample flows, configuration snippets, diagrams
- Turn complex topics into usable guidance
- Translate advanced identity topics into approachable content for architects and experienced developers
- Work directly in the products and flows to validate behaviour and ensure docs reflect reality
- Proactively identify confusing areas in the UX and document recommended patterns
- Partner with Product Management, Engineering, and Architecture to understand roadmaps
- Participate in planning, backlog triage, and sprint activities
- Work with other writers and editors to align on style, terminology, and reusable patterns
- Author content in our AsciiDoc/Antora, Git/GitHub-based toolchain
- Help keep builds clean by catching broken links, structural issues, and formatting problems
- Share tips, scripts, or small automation ideas that improve the consistency and efficiency of our documentation pipeline
What we’re looking for:
- 5–8+ years of technical writing experience
- Experience documenting identity and access management, security, or closely related infrastructure
- Working knowledge of modern identity standards and patterns
- Experience developing comprehensive, implementation-focused content for advanced technical users
- Comfort working in Docs-as-Code environments
- Demonstrated ability to collaborate effectively with Engineers and Product Managers
- Strong organizational skills
- Experience using AI tools to review, critique, and refine documentation
- Excellent written and verbal communication skills in English
Nice to have:
- Hands-on familiarity with Ping products or comparable identity platforms
- Experience documenting journey-orchestration or policy-based systems
- Exposure to agentic AI or LLM-based systems
- Experience mentoring other writers on specific domains or patterns
- Experience writing API documentation
Pay Range: 40,000 - 70,000 GBP
Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make Ping special:
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives
- Generous PTO
Senior Technical Writer employer: Ping Identity
At Ping Identity, we foster a vibrant and inclusive work culture that champions individuality and empowers employees to thrive. Located in the heart of Denver, Colorado, we offer competitive benefits, generous PTO, and opportunities for professional growth within a collaborative environment. Join us to be part of a team that values innovation and supports your journey in shaping the future of digital identity and security.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Writer
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your best work. This is your chance to shine and demonstrate what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. At Ping Identity, they value individuality, so be ready to share how your unique experiences align with their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Senior Technical Writer
Some tips for your application 🫡
Show Your Passion for Tech Writing:When you’re crafting your application, let your enthusiasm for technical writing shine through! Share examples of how you've tackled complex topics in the past and made them accessible. We love seeing candidates who are genuinely excited about transforming intricate ideas into clear, user-friendly documentation.
Tailor Your Experience:Make sure to highlight your relevant experience in identity and access management or similar fields. We want to see how your background aligns with our needs, so don’t be shy about showcasing your knowledge of modern identity standards like OAuth 2.0 and OpenID Connect. Tailoring your application can really make you stand out!
Be Clear and Concise:Just like in technical writing, clarity is key in your application. Keep your language straightforward and avoid jargon unless it’s necessary. We appreciate a well-structured application that gets straight to the point, just as we aim to do in our documentation!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and engaged with our company. So, go ahead and hit that apply button!
How to prepare for a job interview at Ping Identity
✨Know Your Stuff
Make sure you’re well-versed in identity and access management concepts, especially OAuth 2.0 and OpenID Connect. Brush up on the specific technologies mentioned in the job description, as being able to discuss them confidently will show your expertise.
✨Showcase Your Writing Skills
Prepare samples of your technical writing that demonstrate your ability to simplify complex topics. Bring examples that highlight your experience with developer-focused documentation, as this role requires clear, implementation-focused guidance.
✨Collaborate Like a Pro
Be ready to discuss how you’ve worked with cross-functional teams in the past. Highlight your experience collaborating with engineers and product managers, and be prepared to share how you’ve navigated challenges to ensure clarity in documentation.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to documentation and their products. This shows your genuine interest in the role and helps you understand how you can contribute to their mission of digital freedom.
