Senior DevOps Engineer

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

As a Ping Identity Senior DevOps Engineer, you will be involved in maintaining our Cloud-based services. You will take ownership of operational maintenance. In this role you will be responsible for managing the customer environments, fulfilling service requests, onboarding new customers and upgrading existing environments. We follow a DevOps model: Development and Operations teams are integrated, running continuous deployments daily, and the teams collaborate in the solution's development, deployment, and operations.

You Will:

• Manage customer environments and ensure their uptime, performance and security.
• Fulfill service requests related to customer environments to perform normal day to day operational tasks. This can include configuration changes and access requests.
• Onboard new customers by setting up their environments, configuring standard settings and working with the customer to set up connectivity.
• Upgrade and audit existing customer environments to ensure they are up-to-date with the latest software versions, patches, and security standards.
• Monitor the environment for issues and work with the support organization to troubleshoot in the event of issues.
• Collaborate with the development team to deploy new releases to customer environments.
• Document all procedures and maintain an up-to-date knowledge base for other team members.

Report to the PingOne Advanced Services Software Development Manager.

You Have:

• 5+ years of experience in scalable, distributed systems architecture.
• 2+ years of experience with Cloud Platforms including AWS or GCP.
• 1+ years experience in working with Terraform.
• 2+ years experience with containerization technologies, including Docker.
• 1+ years experience with orchestration technologies, including Kubernetes.
• Experience maintaining and troubleshooting automated service deployments, including provisions for networking, security, reliability, management, reporting, and configuration management.
• Basic understanding of best practices for deployment automation.
• Experience using Git in a team environment (merge requests, branching, push, and pulls).

You will have an advantage if:

• You have an in-depth understanding of networking, including routing, naming, security, network performance, and network failure modes.
• You have an in-depth understanding of the HTTP protocol.
• You have an understanding of PKI.
• You have experience with instrumentation and management of automated deployments.
• You have experience resolving customer deployment issues.
• You have experience with Python and Bash scripting.
• You have worked with distributed teams.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives.

Our Benefits:

• Generous PTO & Holiday Schedule.
• Parental Leave.
• Progressive Healthcare Options.
• Retirement Programs.
• Opportunity for Education Reimbursement.
• Commuter Offset (Specific locations).

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.