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- Tasks: Manage renewals for a diverse portfolio and collaborate with sales teams.
- Company: Ping Identity champions digital freedom and individuality in a global tech environment.
- Benefits: Enjoy flexible work, competitive perks, generous PTO, and education reimbursement.
- Why this job: Join a culture that celebrates diversity and empowers you to thrive.
- Qualifications: Four years of renewals sales experience and strong communication skills required.
- Other info: Be part of a rapidly growing team with a startup spirit.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Renewal Account Manager role at Ping Identity
Join to apply for the Renewal Account Manager role at Ping Identity
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About Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it\’s not just something we provide our customers. It\’s something that inspires our company. People don\’t come here to join a culture that\’s built on digital freedom. They come to cultivate it.
About Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it\’s not just something we provide our customers. It\’s something that inspires our company. People don\’t come here to join a culture that\’s built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We\’re headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we\’re changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
Position Summary:
The Renewals Account Manager (RAM) is responsible for renewing a complex and diverse portfolio of maintenance, subscription and SaaS renewals for an assigned territory. The SRAM works directly with sales teams, resellers and customers. The individual must be a self-starter, pro-active and have excellent verbal and written communication skills. This position will report to the Renewals Director for the assigned region.
Responsibilities/Duties:
- Manage quarterly and annual renewal portfolio for assigned territory
- Maximize renewal value, ensure on-time renewals and mitigate cancellations
- Build/send complex quotes and proposals for resellers and customers at least 90 days in advance
- Track all quotes, phone calls and emails in Salesforce.com with high degree of accuracy and detail
- Handle complex customer objections and negotiate renewal contracts independently as required
- Collaborate with cross-functional teams such as order management, finance, legal and AR
- Provide highly accurate weekly/monthly/quarterly forecast of renewals pipeline
- Uncover leads, cross-sell and upsell sales opportunities using value-based selling techniques to articulate value to customers
- Trusted advisor to customers and partners consistently establishing value beyond the renewal interaction
- Consistent contributor to team on special projects and promotions
- May assist as Subject Matter Expert and mentor to new hires and junior RAMs
Qualifications:
Required Skills and Experience:
- Minimum four years renewals sales experience with a software company
- Proven time management skills in a dynamic sales environment
- Demonstrated ability to effectively communicate (verbal and written) with C-Level customer contacts
- Strong organizational skills with ability to handle various tasks; attention to detail
- Must be able to work well with others as part of a broader team cross-functionally
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make Ping special:
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives
Our Benefits:
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
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Industries
Software Development
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Renewal Account Manager employer: Ping Identity
Contact Detail:
Ping Identity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewal Account Manager
✨Tip Number 1
Familiarise yourself with Ping Identity's core values, especially 'Respect Individuality'. During your interactions, whether in interviews or networking, highlight how your unique experiences and perspectives can contribute to their culture of digital freedom.
✨Tip Number 2
Leverage your existing network to connect with current or former employees at Ping Identity. Ask them about their experiences and any insights they might have on the Renewals Account Manager role, which can give you an edge in understanding the company culture and expectations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed renewals in previous roles. Be ready to articulate your strategies for maximising renewal value and handling customer objections, as these are key responsibilities for the position.
✨Tip Number 4
Stay updated on industry trends related to cybersecurity and identity management. Being knowledgeable about current challenges and innovations will not only help you in interviews but also demonstrate your commitment to the field and the role.
We think you need these skills to ace Renewal Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in renewals sales, particularly within a software company. Emphasise your communication skills and any experience working with C-Level contacts.
Craft a Compelling Cover Letter: In your cover letter, express your passion for digital freedom and how it aligns with Ping Identity's values. Mention specific examples of how you've successfully managed renewals and built relationships with customers.
Showcase Your Achievements: Quantify your achievements in previous roles. For instance, mention the percentage of renewals you successfully managed or any upselling opportunities you identified that benefited your previous employers.
Research the Company Culture: Familiarise yourself with Ping Identity's culture and values. Reflect this understanding in your application by discussing how you can contribute to their mission of respecting individuality and fostering a collaborative environment.
How to prepare for a job interview at Ping Identity
✨Understand the Company Culture
Before your interview, take some time to research Ping Identity's culture and values. They emphasise digital freedom and respect for individuality, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Communication Skills
As a Renewals Account Manager, you'll need excellent verbal and written communication skills. During the interview, practice articulating your thoughts clearly and confidently, especially when discussing past experiences with C-Level contacts.
✨Prepare for Complex Scenarios
Expect to handle complex customer objections and negotiate contracts. Think of examples from your previous roles where you successfully navigated difficult situations and be ready to share these stories.
✨Demonstrate Team Collaboration
Ping Identity values teamwork across various functions. Be prepared to discuss how you've collaborated with different teams in the past, and highlight any experience mentoring others, as this could resonate well with their team-oriented culture.