Associate Course Developer

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it\’s not just something we provide our customers. It\’s something that inspires our company. People don\’t come here to join a culture that\’s built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture.We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We\’re headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we\’re changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

As a Associate Course Developer, you\’ll be an essential part of the Ping Identity training development team, helping create engaging learning content for our customers, partners, and staff.

You\’ll contribute to courses, certifications, and workshops that explain Ping Identity product capabilities and features, specifically focusing on \”fundamentals,\” \”Introduction,\” and \”Getting Started\” materials for developers, system integrators, and system administrators.

Your work directly supports our mission to deliver high-quality, hands-on technical curriculum globally, ensuring users can fully leverage our products. You\’ll work closely with senior developers and subject matter experts, reporting to the Senior Manager, Certification and Curriculum Development.

Responsibilities

• Assist in creating engaging, hands-on, task-based training resources for specific technical audiences, coordinating with SMEs to ensure technical accuracy.
• Contribute to the development of comprehensive learning materials, including student training guides, workbooks, lab environments, certification questions, and instructor presentation decks, for foundational courses.
• Migrate content from external resources into existing development tools, ensuring adherence to quality and style standards.
• Help maintain and enhance existing content by implementing necessary adjustments and releasing timely updates based on learner feedback.
• Provide technical assistance by answering student inquiries via the Ping Identity Training ticketing system for courses you contribute to, escalating complex issues as needed.
• Support technical marketing initiatives for Ping Identity Training with content like Q&As, webinars, social media posts, and short videos.
• Contribute to initiatives and projects that drive alignment with business strategy.

Minimum Qualifications

• Bachelor’s Degree in a technical discipline (e.g., Computer Science, Engineering) or equivalent experience.
• Some experience with technical training learning material design and development, including online virtual labs, or a strong desire to learn.
• Foundational understanding of instructional design principles.
• Ability to translate complex technical information into clear and effective training under guidance.
• An understanding of the responsibilities of software developers, integrators, and system administrators, and the ability to review content from a student\’s point of view.
• Developing strong writing, editing, and content structuring skills.
• Familiarity with content development authoring tools such as iSpring and Markdown, or a willingness to learn quickly.
• Excellent attention to detail.
• Strong communication skills, both verbal and written, as well as developing editing and proofreading skills, to support our worldwide customer base and partner network.
• Good time management skills and the ability to support project management activities.
• Ability to work both independently on defined tasks and within a collaborative team environment.
• Ability to work as part of a distributed team across multiple time zones.

Preferred Qualifications

• Some exposure to Ping Identity products.
• Foundational knowledge of using Markdown, HTML, Git (or other source control systems), and mind-mapping tools.
• Foundational system administration knowledge of Windows, CentOS Linux, or other Linux/UNIX-related operating systems.
• Basic understanding of TCP/IP networking, load balancing, REST, Virtual and Cloud Machines, and network security (SSL/TLS).
• Familiarity with OAuth 2.0, SAML 2.0, OIDC, and LDAP Data Stores.
• Awareness of at least one of the major cloud vendor platforms: Google Cloud, Amazon Web Services, or Microsoft Azure.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives
• Generous PTO & Holiday Schedule
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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