At a Glance
- Tasks: Build strong relationships with automotive retail customers and help them maximise platform value.
- Company: Join Pinewood.AI, a leader in automotive intelligence and innovative technology solutions.
- Benefits: Enjoy competitive salary, hybrid working, generous holiday, and professional development opportunities.
- Other info: Be part of a collaborative team focused on innovation and global expansion.
- Why this job: Make a real impact in the automotive industry while driving customer success and growth.
- Qualifications: Experience in account management or SaaS sales, with a customer-first mindset.
The predicted salary is between 40500 - 49500 £ per year.
Pinewood.
AI is looking for an Account Manager to join our growing sales team.
This role is focused on building strong, long-term relationships with a portfolio of mid-market automotive retail customers, helping them maximise the value they achieve from the Pinewood.
AI Automotive Intelligence Platform, including our industry-leading AI solutions.
You’ll act as a trusted advisor to your customers, taking a consultative and solution-led approach to understanding their challenges, improving platform adoption, and helping them achieve measurable business outcomes.
This is a commercially focused account management role, with responsibility for customer retention, account growth and sales targets across your portfolio.
We’re looking for someone who is customer-centric, commercially driven and genuinely motivated by solving customer challenges.
Working closely with Product, Support, Delivery and Sales teams, you’ll play a key role in strengthening customer relationships, identifying growth opportunities, and ensuring our customers receive excellent ongoing support.
This is an excellent opportunity for someone who combines strong commercial acumen with a genuine passion for customer relationships, problem-solving and the automotive industry.
Key Responsibilities
- Own and manage a portfolio of mid-market customer accounts, acting as the primary relationship owner for key stakeholders and decision-makers.
- Build trusted, long-term partnerships that drive customer satisfaction, retention, advocacy and commercial growth.
- Deliver a structured customer engagement strategy through a combination of on-site visits, remote meetings and regular account reviews.
- Take a customer-centric approach to understanding customer challenges, priorities and business objectives.
- Drive adoption of the Pinewood. AI platform and AI solutions across customer organisations.
- Identify areas of underutilisation and work with customers to increase engagement, usage and value realisation.
- Ensure customers achieve measurable business outcomes and return on investment from the platform.
- Take ownership of account growth targets, identifying and progressing opportunities to expand customer value and revenue.
- Identify, develop and execute upsell and cross-sell opportunities across modules, AI solutions, integrations, training and professional services.
- Lead or support commercial discussions, including renewals, user expansion and value-based pricing conversations.
- Use a solution-selling approach to position relevant products and services against customer needs and business challenges.
- Develop and maintain strategic account plans, using customer data, platform usage insights and business objectives to identify growth opportunities.
- Conduct regular business reviews, agreeing clear actions, outcomes and next steps with customers.
- Collaborate closely with Product, Support, Delivery and Sales teams to resolve customer challenges and improve the overall customer experience.
- Communicate effectively across internal teams, ensuring customer feedback, risks, opportunities and priorities are clearly understood and acted on.
- Provide customer feedback and market insight to internal teams to support product development, innovation and continuous improvement.
- Maintain accurate customer records, opportunities, sales activity and pipeline information within Microsoft Dynamics CRM.
- Responsible for contributing towards the organisation's information security strategy, ensuring the protection of sensitive data and compliance with relevant regulations, while managing risk and adhering to all established security measures
Requirements
- Proven experience in account management, customer success or Saa S sales.
- A strong customer-first mindset, with the ability to build trusted relationships and deliver excellent account management.
- Good understanding of automotive dealership operations, systems and processes, including Dealer Management System (DMS) environments.
- Experience selling software, technology solutions or services to automotive retailers.
- Strong relationship-building skills with mid-level and senior stakeholders.
- Commercially minded, with experience working towards sales, retention or account growth targets.
- A track record of identifying and closing growth opportunities within existing customer accounts.
- Ability to understand customer challenges and align technology solutions to business needs.
- Experience taking a consultative, solution-led approach to customer conversations.
- Excellent communication, presentation and stakeholder management skills.
- Strong organisational skills, with the ability to manage multiple priorities and customer relationships effectively.
- Ability to analyse customer performance, usage data and business trends to drive account growth.
- Comfortable working cross-functionally within a fast-paced Saa S environment.
- Motivated by solving customer challenges, delivering value and achieving commercial outcomes.
- Experience using Microsoft Dynamics or similar CRM platforms.
Desirable
- Experience working directly within automotive retail environments.
- Knowledge of the Pinewood. AI platform or comparable automotive retail technology solutions.
- Strong understanding of customer lifecycle management, account planning and account development methodologies.
Why Join Us?
This is an exciting time to join Pinewood.
AI as we continue to expand our Automotive Intelligence Platform across the UK and international markets.
You’ll play a pivotal role in helping customers unlock greater value from our technology while directly influencing customer retention, account growth and long-term success.
As part of a collaborative and ambitious team, you’ll work with some of the most recognised automotive retailers, helping them transform their operations through innovative software, connected data and AI-driven solutions.
You’ll be empowered to build meaningful customer relationships, solve real business challenges, and contribute to strategic growth initiatives within a business that is investing heavily in innovation, people and global expansion.
Benefits
- Competitive salary based on experience
- Target scheme
- Share scheme
- Hybrid working
- 25 days holiday plus all UK bank holidays
- 4x life assurance
- Enhanced family-friendly leave, including 5 months’ full pay for maternity or adoption, plus 2 weeks’ fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption
- Employee Assistance Programme (EAP), providing free, confidential 24/7 support for you and your immediate family, including counselling, legal and financial advice, and wellbeing resources
- Ongoing training and professional development
- Cycle to Work scheme, helping you save up to 40% on bikes and accessories through salary sacrifice
- Eyecare vouchers, including a free eye test and contribution towards prescription glasses
- Regular social events
- Employee recognition and awards
- Exclusive Gym (Virgin Active) membership scheme
About Us
Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry.
As automotive professionals as well as technologists, we wanted to build practical technology solutions designed around how automotive businesses work, recognising what makes them different.
Pinewood.
AI is an Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business.
Our cloud-based, secure, end-to-end ecosystem helps customers unlock the value of their data, streamline operations, improve decision-making and deliver better customer experiences.
Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.
#J-18808-Ljbffr
Autotech Account Manager - Hybrid SaaS Growth employer: Pinewood
Pinewood.AI is an exceptional employer that offers a dynamic work environment for automotive professionals looking to advance their careers. With a focus on continuous learning and professional development, employees benefit from comprehensive training, a competitive salary, and a bonus scheme, all while enjoying a flexible hybrid working model. The company fosters a collaborative culture where team members are recognised for their contributions and have the opportunity to make a significant impact on the efficiency of automotive retailers across the UK and internationally.
StudySmarter Expert Advice🤫
We think this is how you could land Autotech Account Manager - Hybrid SaaS Growth
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Autotech Account Manager - Hybrid SaaS Growth at Pinewood, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Pinewood. Tailor your message to explain why you’re drawn to them and how you can contribute as a Autotech Account Manager - Hybrid SaaS Growth. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Autotech Account Manager - Hybrid SaaS Growth
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Pinewood:When writing your cover letter, make sure to tailor your message specifically for Pinewood. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Pinewood
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Pinewood that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Pinewood that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Pinewood’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
