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- Tasks: Provide top-notch support to customers via phone, email, and webchat.
- Company: Join Pinewood.AI, a leader in cloud-based systems with a focus on customer service.
- Benefits: Enjoy a competitive salary, bonus scheme, share options, and hybrid working.
- Why this job: Be the first point of contact and make a real difference for our customers.
- Qualifications: Experience in customer support and a passion for problem-solving required.
- Other info: Great opportunity for career growth in a dynamic tech environment.
The predicted salary is between 20000 - 30000 £ per year.
Pinewood.AI currently has an exciting opportunity for an experienced, enthusiastic and customer-focused Support Consultant to join the team and help deliver an exceptional service to the end users of our cloud-based system application (Dealer Management System).
As a Customer Support Consultant, you will be the first point of contact for our customers, assisting with any day-to-day queries, helping to troubleshoot problems, and providing client training.
Responsibilities
- Providing clients with an excellent customer service via phone, email, and webchat.
- Diagnosing and finding solutions to customer queries in a timely, professional manner.
- Developing relationships with stakeholders across the business and communicating product related issues to the relevant team.
- Logging and investigating outstanding tickets.
- Contributing to and helping to develop Pinewood's internal knowledge base.
- As your knowledge grows, providing support to more junior members of the team.
Requirements
- We are looking for a natural people person with an ability to understand the needs of the customer.
- You will have an inquisitive mindset with a flair for problem solving.
- At least 1 year of previous experience in a non-scripted customer helpdesk role (either in SaaS or the IT or Automotive industry would be preferable).
- Experience of working in a dealership, or having previously worked with the Pinewood.AI system (formerly Pinewood DMS/Pinnacle), is highly beneficial but not essential.
- Strong time management skills with an ability to prioritise your workload.
- A strong attention to detail and ability to think outside of the box.
- A Level education OR equivalent in work experience (a Bachelor's degree in a Computing or Software related field is beneficial but not essential).
- An interest in the IT or Automotive industry.
Benefits
- A competitive starting salary of 25,000 per annum.
- 5% stakeholder bonus scheme.
- Share scheme.
- Hybrid working.
- 25 days holiday plus all UK bank holidays.
First Line Support Consultant in London employer: Pinewood Technologies
Contact Detail:
Pinewood Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and Automotive industries. Let them know you're on the lookout for a First Line Support Consultant role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Pinewood.AI and understand their products. Think about how your previous experience aligns with their needs. We want you to shine when discussing how you can provide exceptional customer service.
✨Tip Number 3
Practice your problem-solving skills! Since you'll be troubleshooting customer queries, try role-playing scenarios with friends or family. This will help you think on your feet and show off your inquisitive mindset during interviews.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. Let's get you that First Line Support Consultant position!
We think you need these skills to ace First Line Support Consultant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of First Line Support Consultant. Highlight any relevant experience in customer support, especially in SaaS or IT, and don’t forget to mention your problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and how your background makes you a perfect fit. Be sure to mention your people skills and any experience with the Pinewood.AI system if you have it.
Showcase Your Communication Skills: As a support consultant, communication is key! In your application, demonstrate your ability to convey information clearly and professionally. This could be through examples of past experiences where you’ve helped customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Pinewood Technologies
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with Pinewood.AI's Dealer Management System. Understanding its features and common issues will help you demonstrate your problem-solving skills and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about specific situations where you resolved a customer's issue or went above and beyond to help them. This will highlight your people skills and ability to handle queries effectively.
✨Practice Problem-Solving Scenarios
Anticipate potential scenarios you might face as a First Line Support Consultant. Practice how you would approach diagnosing and resolving these issues. This will not only prepare you for questions but also showcase your inquisitive mindset and flair for problem-solving.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges they face, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
