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For Companies At a Glance
- Tasks: Provide top-notch support to customers via phone, email, and webchat.
- Company: Join Pinewood.AI, a leading tech company in the automotive industry.
- Benefits: Enjoy a competitive salary, hybrid working, and generous holiday allowance.
- Why this job: Make a real impact by enhancing customer experiences in a global SaaS environment.
- Qualifications: Customer service experience and a passion for problem-solving are essential.
- Other info: Great career growth opportunities and a supportive team culture.
The predicted salary is between 18000 - 30000 £ per year.
Overview
Pinewood.AI currently has an exciting opportunity for an experienced, enthusiastic and customer-focused Support Consultant to join the team and help deliver an exceptional service to the end users of our cloud-based system application (Dealer Management System). As a Customer Support Consultant, you will be the first point of contact for our customers, assisting with any day-to-day queries, helping to troubleshoot problems, and providing client training.
Responsibilities
- Providing clients with an excellent customer service via phone, email, and webchat.
- Diagnosing and finding solutions to customer queries in a timely, professional manner.
- Developing relationships with stakeholders across the business and communicating product related issues to the relevant team.
- Logging and investigating outstanding tickets.
- Contributing to and helping to develop Pinewood's internal knowledge base.
- As your knowledge grows, providing support to more junior members of the team.
Requirements
- We are looking for a natural people person with an ability to understand the needs of the customer.
- You will have an inquisitive mindset with a flair for problem solving.
- At least 1 year of previous experience in a non-scripted customer helpdesk role (either in SaaS or the IT or Automotive industry would be preferable).
- Experience of working in a dealership, or having previously worked with the Pinewood.AI system (formerly Pinewood DMS/Pinnacle), is highly beneficial but not essential.
- Strong time management skills with an ability to prioritise your workload.
- A strong attention to detail and ability to think outside of the box.
- A Level education OR equivalent in work experience (a Bachelor's degree in a Computing or Software related field is beneficial but not essential).
- An interest in the IT or Automotive industry.
Benefits
- A competitive starting salary of 25,000 per annum.
- 5% stakeholder bonus scheme.
- Share scheme.
- Hybrid working.
- 25 days holiday plus all UK bank holidays.
- 4x life assurance.
- Enhanced family-friendly leave - 5 months' full pay for maternity or adoption, plus 2 weeks' fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption.
- Employee Assistance Programme (EAP) - free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources).
- Regular 1-2-1s and career development opportunities.
- Free onsite gym (Birmingham).
- Cycle to Work scheme - save up to 40% on bikes and accessories through salary sacrifice.
- Eyecare vouchers - free eye test and contribution towards prescription glasses.
- Regular social events.
- Employee recognition and awards.
Why join Pinewood.AI?
This is an exciting opportunity to connect, communicate, and make a real impact across a global technology business. As a First Line Support Consultant at Pinewood.AI, you will be on the frontline of our customer experience building trust, driving clarity, and delivering outstanding support as customers use our global SaaS platform. We are looking for ambitious individuals ready to start or grow their career in a fast-moving, innovative SaaS environment.
About Us
Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business. Pinewood's cloud-based, secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily. This is an excellent opportunity to join a forward-thinking full-service technology partner and make a direct impact on our client's experience. We offer lots of on the job training, a flexible work environment, and an opportunity to develop a long-term career.
First Line Support Consultant employer: Pinewood Technologies
Contact Detail:
Pinewood Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Consultant
✨Tip Number 1
Get to know the company inside out! Research Pinewood.AI, their products, and the automotive industry. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be troubleshooting customer queries, think of common issues in SaaS or automotive support and how you'd resolve them. This will prepare you for those tricky questions in interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining Pinewood.AI and ready to contribute to our awesome team.
We think you need these skills to ace First Line Support Consultant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer support shine through! We want to see that you're excited about helping others and solving problems. A little enthusiasm can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in customer support or the automotive industry. We love seeing how your background aligns with what we do at Pinewood.AI, so don’t be shy about showcasing your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points are easy to understand. This will help us get a good sense of who you are and what you bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Pinewood Technologies
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with Pinewood.AI's Dealer Management System. Understanding its features and common customer queries will help you demonstrate your problem-solving skills and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a First Line Support Consultant, you'll be interacting with customers daily. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. Highlight your ability to build relationships and communicate effectively.
✨Demonstrate Your Problem-Solving Flair
Think of specific instances where you've diagnosed and solved problems quickly. Be ready to discuss your thought process and how you approach troubleshooting. This will showcase your inquisitive mindset and ability to think outside the box.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
