Night SOC Operative in Shepperton

The Security Operations Centre (SOC) Specialist will play a first point of contact role to provide incident response management whilst delivering excellent security services as part of the safety and protection of Pinewood Group Studios, its staff, customers and business visitors. Working as part of a team of SOC Specialists, the incumbent will ensure that the Security Operations Centre service is professional and effective by undertaking tasks such as:

• Monitoring and responding to live security feeds, safety, building and fire responses.
• Coordinating the Studios response to incidents and alarm activations.
• Maintaining the Studios Security Operations Centre technology.

Whilst this role is predominantly based at Pinewood Studios, there will be the requirement to also work occasionally at Shepperton Studios. The Night SOC Specialist is a permanent role and will work on a 4 on 4 off shift pattern. Shift times are 7:00pm to 7:00am.

Key responsibilities include:

• Acting as the senior Pinewood representative for out of hours escalation of all occurrences and incidents across Pinewood sites.
• Responding to incidents and maintaining a secure and safe environment for staff, customers, contractors and business visitors.
• Taking appropriate action to prevent, minimise or resolve issues through priority tasking.
• Coordinating and supporting all studio response processes, including alarm activation and evacuation procedures.
• Proactively monitoring the Closed-Circuit Television (CCTV) system to ensure that security is maintained in accordance with SOPs.
• Escalating and reporting security breaches, failures of procedures and unusual incidents to the SOC Supervisor and/or Head of Security whilst maintaining the security logs to the required high standards.
• Controlling radio channels and acting as the focal point for all security related communications.
• Providing effective support to Studio Emergency, Business Continuity and Disaster Recovery Plans when activated.
• Supporting studio staff and contractors by managing safe and secure access into controlled areas.
• Continually monitoring and auditing all systems to ensure faults are identified and resolved quickly.
• Identifying and improving operational delivery with strong attention to detail.
• Carrying out investigations into incidents across the Pinewood Studios Group.

Nature and Scope:

Responsible for the daily operation of the Security Operations Centre ensuring the service is professional, proactive and technology is fully utilised. You will prioritise tasks and proactively utilise all security operations centre technology, protecting the Studio, and providing clear support and direction to manned guarding security teams. This will involve monitoring the security systems in place over multiple sites, including CCTV, AACS and Intruder alert systems. You will also be responsible for monitoring life safety systems including fire alert technology. You will be required to make operational decisions and initial management of emergency situations, all aimed at providing a safe, secure and fulfilling environment for the studios, staff, customers and business visitors.

Skills and experience required:

• Ability to communicate clearly, explaining questions or requirements and responding to customers, colleagues, and contractors.
• Customer focused security operations and strong communication skills essential.
• High level knowledge of relevant equipment and systems.
• IT proficient with a working knowledge of Word, Office and Excel.
• Ability to give clear instructions and provide general support with strong record keeping and report writing.
• Able to plan and prioritise work dynamically whilst using problem solving skills.
• Clear verbal and written communicator.
• Calm approach to managing and prioritising multiple demands based on risk management.
• Level 3 and above security or business continuity qualifications.
• Level 2 CCTV.
• The ideal candidate will have Security Operations Centre experience and an understanding of security system design and BS 7958:2015 British Standards.

Other information:

• Competitive starting salary and discretionary annual bonus of up to 10% of salary.
• 25 days’ holiday as standard with the option to buy 5 additional days, plus English public holidays.
• An extra day of leave to celebrate your Birthday.
• Pension scheme with 5% employer contribution and 3% minimum employee contribution.
• Comprehensive private medical healthcare from Bupa, including cover for pre-existing conditions, dental and optical cover.
• Income Protection for yourself, up to 75% of salary.
• Life assurance of 4 x annual salary.
• Two days per year volunteering allowance for our local communities.
• Invest@Work Saving Account with Fidelity.
• Various other staff perks including but not limited to gym and retail discounts, free film screenings and staff events.

Pinewood Group is an equal opportunities employer. We are highly committed to building a diverse and inclusive culture for our people and actively welcome applications from people of all backgrounds.