At a Glance
- Tasks: Deliver top-notch customer service and manage access for visitors at our vibrant studio.
- Company: Join a leading film and TV studio with a focus on teamwork and respect.
- Benefits: Enjoy competitive salary, 25 days holiday, private healthcare, and more perks.
- Other info: Flexible hours, career growth opportunities, and a chance to volunteer in local communities.
- Why this job: Be the first point of contact in an exciting environment and make a real impact.
- Qualifications: GCSEs in Maths and English, customer service experience, and a passion for the film industry.
The predicted salary is between 25000 - 30000 € per year.
Provide excellent customer service as the first point of contact to visitors, productions, tenants, and staff to and within the Studio. Ensure visitors have the required access permissions by using and monitoring both Net2 and Sky-Visitor systems to ensure the site is secure. Provide management of incoming and outgoing mail using Omnipost system. Assist in covering Reception/Mailroom as required.
Welcome and provide service excellence to our customers as they enter the Studios and as they use the mailroom services. Issue all appropriate security ID passes for staff, tenants, productions, and visitors, ensuring the correct level of access control with each ID badge. Provide all necessary vehicle passes or car park passes to staff, tenants, productions, and visitors as directed by the studio management team.
Ensure customers are equipped with knowledge and information regarding site locations and services to enhance their customer journey, including how to use services such as the customer service desk for cleaning, maintenance, and site-related issues. Develop and nurture good working relationships, being on hand to assist, advise, and troubleshoot for customers regarding access control systems and site services.
Monitor and check shared reception/mailroom inbox and teams chat to ensure all requests or queries are captured and managed efficiently, and that all stakeholders are aware. Be responsible for the look and feel of the front of house and mail service areas, providing a professional, tidy, and safe workspace at all times. Log all works required inside and outside of your area of responsibility with the customer services helpdesk, such as any cleaning or maintenance requests.
Work closely with the site security team, flagging any issues and fostering beneficial working relationships. Provide reports on visitor and customer numbers to Studio Management and catering, and Omnipost system as required. Sort, process via Omnipost system, and distribute incoming and outgoing mail and manage mailroom issues such as lost parcels and customer complaints regarding the mailroom to resolution. Manage the franking machine services. Assist with other functions as required by the studio management team.
Nature and Scope
The above accountabilities take up most of their time, which is usually spent in the Studio reception area or mailroom. There is a need for forward planning but they usually operate day-to-day or task to task. There is some technical skill needed which can be trained on the job, but a customer service-focused approach is essential for success. There is minimal supervision from line management, but minimal autonomy as most of the work is repetitive tasks where there is an established process to follow.
Skills and experience
- GCSEs passes in Maths and English or equivalent
- Customer Service experience
- Working knowledge of Microsoft Office suite (Word, Excel, Teams, and PowerPoint)
- Excellent customer service and communication skills
- Able to manage a busy workload and prioritise tasks
- People person who enjoys a challenge
- Maintains a professional, customer-focused attitude
- Flexible attitude to working hours to ensure there is cover at all main reception points at both Pinewood and Shepperton Studios
- Previous reception, customer services, or mailroom role desirable but not essential
- Experience of using bespoke in-house security systems, mail management systems, or similar software
- Interest in the film and TV industry
- Able to commute between Shepperton Studios and Pinewood Studios on an ad hoc basis if required
Other information
- Competitive starting salary and discretionary annual bonus of up to 7.5% of salary
- 25 days’ holiday as standard with the option to buy 5 additional days, plus English public holidays
- An extra day of leave to celebrate your Birthday
- Pension scheme 5% employer contribution and 3% minimum employee contribution
- Comprehensive private medical healthcare from Bupa, including cover for pre-existing conditions, dental and optical cover
- Income Protection for yourself, up to 75% of salary
- Life assurance of 4 x annual salary
- Two days per year volunteering allowance for our local communities
- Invest@Work Saving Account with Fidelity
- Various other staff perks including but not limited to, gym and retail discounts, free film screenings, and staff events
Our values
- Teamwork
- Respect
- Integrity
- Can-do
Closing date for applications is 21st May 2026. Pinewood Group is an equal opportunities employer. We are highly committed to building a diverse and inclusive culture for our people and actively welcome applications from people of all backgrounds.
Please let us know if you require any reasonable adjustments to be made to any stage of the recruitment process in your cover letter.
Front of House Operative – 12 Month Fixed Term Contract employer: Pinewood Group
Pinewood Group is an exceptional employer, offering a vibrant work culture that prioritises teamwork, respect, and integrity. With competitive salaries, generous holiday allowances, and comprehensive benefits including private healthcare and a pension scheme, employees are well-supported in their professional and personal lives. The unique opportunity to work within the dynamic film and TV industry at iconic locations like Pinewood and Shepperton Studios fosters both personal growth and a sense of community among staff.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Operative – 12 Month Fixed Term Contract
✨Tip Number 1
Get to know the company! Research Pinewood and Shepperton Studios, their values, and recent projects. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-of-house role. Make sure you look professional and approachable. A tidy appearance can set the tone for how you’re perceived by visitors and staff alike.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Front of House Operative – 12 Month Fixed Term Contract
Some tips for your application 🫡
Show Off Your Customer Service Skills:Since this role is all about providing excellent customer service, make sure to highlight any relevant experience you have. Share specific examples of how you've gone above and beyond for customers in the past – we love a good story!
Tailor Your Application:Take a moment to read through the job description and tailor your application accordingly. Use keywords from the listing to show us that you understand what we're looking for. It’ll help your application stand out from the crowd!
Keep It Professional Yet Friendly:While we want to see your personality shine through, remember to keep your tone professional. A friendly approach can go a long way, especially in a customer-facing role like this one. We’re looking for someone who can connect with our visitors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows us that you're keen on joining our team at Pinewood and Shepperton Studios!
How to prepare for a job interview at Pinewood Group
✨Know Your Customer Service Basics
Since this role is all about providing excellent customer service, brush up on your customer service principles. Think of examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of a positive customer journey.
✨Familiarise Yourself with the Systems
Get to grips with systems like Net2, Sky-Visitor, and Omnipost. Even if you haven't used them before, showing that you've done your homework and understand their purpose will impress the interviewers. You could even mention how you'd approach learning new software quickly.
✨Demonstrate Your People Skills
This job requires a people person who enjoys challenges. Prepare to discuss how you build relationships and handle difficult situations. Think of specific instances where you successfully resolved conflicts or helped someone in need, as this will highlight your interpersonal skills.
✨Show Your Flexibility and Team Spirit
The role involves working across different areas and possibly varying hours. Be ready to talk about your flexibility and willingness to adapt. Share examples of times when you’ve worked as part of a team to achieve a common goal, as this aligns with the company’s values of teamwork and respect.
