Head of Production Management

The Head of Production Management is responsible for working closely with our production customers to ensure we deliver on their space and operational needs, maximising our commercial potential and ensuring that they have a great experience. The role reports to the General Manager and collaborates closely with their colleagues, including the Head of Studios Services, Head of Cleaning and Grounds, Head of Group Facility Services, Head of Projects and Minor Works, and Head of Health, Safety and Compliance.

The role and their team (of c. 10 people) are responsible for the management of Master Lease Agreements and their productions alongside 3rd Party production customers occupying spaces within the Studio (and off-site spaces if under the management of Pinewood Group). This includes providing operational advice, guidance and support to the studio unit/production/locations teams and HODs, set-up and reconfiguration of production spaces, coordinating and facilitating access for internal and contractors works, solving customer challenges and requests, communicating customer needs & intel internally and tracking local sales activity.

To the customer, the role (and team) are the face of Pinewood Group; internally, the role is the voice of the customer and owner of the customer relationship. The role holder will prioritise and triage these responsibilities, taking responsibility for, or delegating and tracking their completion, ensuring that the day-to-day activities are executed efficiently and effectively by their teams, focusing the majority of their time on building and maintaining strong working relationships with production and internal stakeholders, solving complex customer challenges, driving continuous improvement and seeking out and capitalising on commercial opportunities for re-sale.

Due to the nature of film and HETV production, the Head of Production Management, alongside their direct reports, may be required, from time to time, to support production customers with out-of-hours operations, so a level of flexibility in their working hours and/or ability to be on-call will be required.

Principle accountabilities:

• Establish and maintain strong working relationships with Master Lease Agreement and 3rd Party stakeholders/managers, Line Producers and production office teams.
• Lead regular dialogue/meetings to understand plans and requirements, communicate things which impact their production and offer solutions to complex needs.
• Communicate and coordinate with customers things which impact their production.
• Support all the production’s wider operational requirements, developing solutions, coordinating and cascading these needs to the Head of Studio Services, Head of Cleaning and Grounds, and other peers in FS, HSSC and Projects and other departments as needed.
• Be the voice and gateway to productions for internal departments, internally owning the customer relationship.
• Lead and provide direction to the Studio Operations Manager, Assistant and Site Assistants in their operational support of productions via the customer’s Studio Management team.
• Manage the Alterations Request Process, problem solving and communicating with customers as required to expedite responses.
• Be responsible for the planning and management of backlot shoots, location shoots, night shoots, other special operations and out of hours vehicle moves/working.
• Ensure that regular facility inspections are completed, highlighting Health and Safety Concerns via SHOUT and Facility concerns via Loc8.
• Lead the onboarding and exiting of productions, ensuring that early engagement with incoming productions is undertaken in a manner that delivers an outstanding experience.
• Through the Studio Operations Manager and Site Assistant team, ensure that facilities are setup for their needs prior to their arrival at the Studio.
• Lead and provide direction to the Production Manager and Assistant in their spaces planning and sales support for productions.
• Lead the sales of available production facilities to the UK line producer community, including outreach sales activity.
• Maintain clear visibility on future availability and forward plan actions to create a pipeline of leads.
• Collaborate closely with the Global Sales Director and Head of Production Management at opposing studio to ensure there is a clear shared plan on availability, leads, sales strategy and outreach actions.
• Lead and provide direction to the Operations Coordinator in their administration of the asset alterations process, financial tracking and PR administration.
• Collaborate with the Head of Group Operational Improvement and Head of Production Management at opposing studio to share learnings, best practice, client intel and instigate ongoing improvements.
• Lead and provide direction to the Pinewood Independent Film Hub, Senior Manager, in their space planning and sales & operational support for Indie Film Hub productions.

Skills And Experience:

Essential criteria:

• Previous commercial or operational experience in the film, television and media sectors, or other relevant operational environment.
• Experience working with or for large budget film/TV productions.
• Knowledge of commercial contracts.
• Knowledge of production organisation and processes.
• Highly organised, strong leader and commercially aware.
• Excellent communication skills and customer focused.
• Sales skills.
• Adept at dealing with demanding clients and challenging conversations.
• Capable of working to strict targets and timescales with an ability to set deadlines.
• Ability to find practical solutions, think creatively and overcome obstacles.
• Values driven personally & professionally.
• Excellent attention to detail.
• Desire and ability to engage in continued professional development.
• Team player.
• Ability to be on-call as may be required to ensure that customers are provided with support whenever they are operating at the Studio.

Desirable criteria:

• Degree-level education.
• NEBOSH General Certificate in Health and Safety.
• IWFM Level 4 in Facilities Management.
• Sales experience.
• Facilities Management experience.
• Knowledge of production logistics.
• Knowledge of key systems e.g. SBS, Loc8, Site Audit Pro, and SHOUT.
• Knowledge of the Health and Safety at Work Regulations, and the Regulatory Reform Order.

Other information:

• Role location: Pinewood Studios.
• Competitive starting salary and discretionary annual bonus of up to 15% of salary.
• 25 days’ holiday as standard with the option to buy 3 additional days, plus English public holidays.
• Pension scheme 5% employer contribution and 3% minimum employee contribution.
• Comprehensive private medical healthcare from Bupa, including cover for pre-existing conditions, dental and optical cover.
• Income Protection for yourself, up to 75% of salary.
• Life assurance of 4 x annual salary.
• £3.20 per day Pinewood canteen subsidy.
• Two days per year volunteering allowance for our local communities.
• Invest@Work Saving Account with Fidelity.
• Various other staff perks including but not limited to, gym and retail discounts, free film screenings and staff events.

Our values:

• Teamwork
• Respect
• Integrity
• Pioneering
• Passionate
• Can-do

Closing date for applications is 15th June 2025. Pinewood Group is an equal opportunities employer. We are highly committed to building a diverse and inclusive culture for our people and actively welcome applications from people of all backgrounds.