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For Companies At a Glance
- Tasks: Provide top-notch customer support via phone, email, and webchat.
- Company: Join Pinewood.AI, a leader in cloud-based systems.
- Benefits: Full-time role with flexible shifts and career growth opportunities.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Customer-focused attitude and problem-solving skills required.
- Other info: Dynamic team environment with opportunities to mentor junior members.
The predicted salary is between 30000 - 42000 £ per year.
The Opportunity
Pinewood.AI currently has an exciting opportunity for an experienced, enthusiastic and customer‑focused Support Consultant to join the team and help deliver an exceptional service to the end users of our cloud‑based system application (Dealer Management System).
As a Customer Support Consultant, you will be the first point of contact for our customers, assisting with any day‑to‑day queries, helping to trouble‑shoot problems, and providing client training.
Your Responsibilities Will Include:
- Providing clients with excellent customer service via phone, email and webchat.
- Diagnosing and finding solutions to customer queries in a timely, professional manner.
- Developing relationships with stakeholders across the business and communicating product‑related issues to the relevant team.
- Logging and investigating outstanding tickets.
- Contributing to and helping to develop Pinewood’s internal knowledge base.
- Providing support to more junior members of the team as your knowledge grows.
This is a full‑time position on a three‑shift rota (8:00am – 4:30pm, 9:00am – 5:30pm and 10:30am – 7:00pm). Occasional weekend and bank holiday work may be required.
First Line Support Consultant in West Bromwich employer: Pinewood.AI
Contact Detail:
Pinewood.AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Consultant in West Bromwich
✨Tip Number 1
Get to know the company! Research Pinewood.AI and understand their products and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for clients, think about common queries and how you'd respond. Role-playing with a friend can help you feel more confident when it comes to real-life scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace First Line Support Consultant in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the First Line Support Consultant role. Highlight any customer service experience and technical skills that show you can handle queries effectively.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about providing excellent customer support. Share specific examples of how you've solved problems or helped customers in the past to make your application stand out.
Showcase Your Communication Skills: Since you'll be the first point of contact for our customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and make sure to proofread for any errors.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Pinewood.AI
✨Know the Product Inside Out
Before your interview, make sure you understand Pinewood.AI's Dealer Management System. Familiarise yourself with its features and common issues users might face. This will help you demonstrate your ability to troubleshoot effectively during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about specific situations where you resolved a customer's issue or went above and beyond to help them. This will highlight your customer-focused approach.
✨Practice Problem-Solving Scenarios
Anticipate questions that involve diagnosing and solving customer queries. You might be asked to walk through how you would handle a specific problem. Practising these scenarios will help you articulate your thought process clearly and confidently.
✨Emphasise Team Collaboration
Since you'll be working closely with other team members and stakeholders, be ready to discuss how you’ve collaborated in the past. Share examples of how you’ve communicated product-related issues and supported junior colleagues, as this shows your ability to contribute to a team environment.
