At a Glance
- Tasks: Support automotive retailers by implementing and training on the Pinewood.AI platform.
- Company: Pinewood.AI is a leading tech company revolutionising the automotive industry with innovative solutions.
- Benefits: Enjoy a competitive salary, hybrid working, company car, and generous holiday allowance.
- Other info: Full training provided, with clear progression opportunities and regular feedback.
- Why this job: Make a real impact in the automotive sector while developing your career in a supportive environment.
- Qualifications: Experience in aftersales roles and strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Pinewood.AI is seeking experienced automotive professionals to join our Training and Implementation Team, specialising in Aftersales. This role is central to delivering high-quality implementations of the Pinewood.AI platform for automotive retailers across the UK and internationally. If you have worked as a service advisor, service manager, parts specialist, or warranty administrator, this is a fantastic opportunity to take the next step in your career. Instead of managing aftersales in a single dealership, you will be using your expertise to help a wide range of retailers improve their service, parts, and warranty operations through our Automotive Intelligence Platform. This is an excellent move for someone looking to step out of the dealership and into a role where you can make a real difference, helping businesses streamline their processes, adopt new technology, and deliver better customer experiences. We are looking for someone who is collaborative, confident in training and consultancy, and passionate about using their aftersales knowledge to drive improvement across the industry.
Key Responsibilities
- Implement the Pinewood.AI platform in new and existing dealerships, focusing on aftersales modules including service, parts, and warranty.
- Lead high-quality implementation projects, ensuring smooth transitions from legacy systems through to 'Go Live'.
- Work closely with dealership stakeholders to understand aftersales requirements, configuring parameters to align with business processes.
- Deliver clear, engaging, and tailored training sessions for aftersales teams.
- Provide ongoing consultancy, both onsite and remotely, to support system adoption and optimisation.
- Ensure accuracy and efficiency in service scheduling, parts inventory management, warranty processing, and reporting.
- Proactively identify opportunities to improve implementation practices, sharing insights to enhance customer experience.
- Continuously develop your system knowledge across aftersales modules, functionality, and integrations.
- Act as a trusted advisor, helping customers gain the maximum value from our Automotive Intelligence Platform.
Requirements
- Strong background in the automotive industry, with experience in aftersales roles such as service, parts, or warranty management.
- Hands‑on experience in dealership processes, with familiarity in service scheduling, parts ordering and inventory, warranty claims, and aftersales reporting.
- Excellent communication and presentation skills, confident in delivering training and building customer relationships.
- Strong organisational skills, able to manage multiple projects and priorities effectively.
- Logical and methodical approach to problem solving, with a proactive and solutions‑focused mindset.
- A strong work ethic, self‑motivation, and willingness to travel.
- Full, clean UK driving licence.
Desirable Experience
- Direct experience with Pinewood DMS or another automotive management platform.
- Experience in system optimisation, process improvement, or change management projects.
- Understanding of how aftersales performance impacts overall dealership operations.
Benefits
- Competitive salary based on experience (£28,000 to £32,000 per annum)
- Company car
- Company car
- Commission scheme (£10,500. £42,500 OTE)
- Share scheme
- Hybrid working
- 25 days holiday plus all UK bank holidays
- 4x life assurance
- Enhanced family-friendly leave - 5 months' full pay for maternity or adoption, plus 2 weeks' fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption
- Employee Assistance Programme (EAP) - free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources)
- Ongoing training & professional development
- Free onsite gym (Birmingham)
- Cycle to Work scheme - save up to 40% on bikes and accessories through salary sacrifice
- Eyecare vouchers - free eye test and contribution towards prescription glasses
- Regular social events
- Employee recognition and awards
Why Join Us?
This is an excellent chance to use your aftersales knowledge in a new and rewarding way. By moving into this role, you can step out of day-to-day dealership operations and instead help retailers across the UK and beyond to improve efficiency, streamline their service and parts processes, and achieve more with our industry-leading platform. With continuous learning, career progression, and the opportunity to work on diverse projects, this is a fantastic next step for anyone who enjoys making a difference.
About Us
Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business. Pinewood’s cloud-based secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.
Training and Implementation Consultant (Aftersales Specialist) in Birmingham employer: Pinewood.AI
Pinewood.AI is an exceptional employer that values the expertise of automotive professionals, offering a dynamic work environment where your contributions directly impact our growth. With competitive salaries, generous bonuses, and a commitment to employee development through clear progression paths and regular one-on-one meetings, we foster a culture of recognition and support. Located in Birmingham, you will enjoy a flexible working arrangement and the opportunity to be part of a pioneering team dedicated to transforming the automotive industry with innovative technology solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Training and Implementation Consultant (Aftersales Specialist) in Birmingham
✨Tip Number 1
Familiarise yourself with the Pinewood DMS system. Since experience with this platform is a key requirement, understanding its functionalities and how it integrates into dealership operations will give you a significant edge during interviews.
✨Tip Number 2
Network within the automotive industry, especially with professionals who have experience in aftersales roles. Building connections can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples from your past roles that demonstrate your problem-solving skills and ability to manage multiple projects. This will showcase your suitability for the role and your understanding of the challenges faced in aftersales.
✨Tip Number 4
Research Pinewood.AI's recent projects and initiatives. Being knowledgeable about their work and how they support automotive retailers will help you engage in meaningful conversations during the interview process.
We think you need these skills to ace Training and Implementation Consultant (Aftersales Specialist) in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the automotive industry, particularly in aftersales roles. Emphasise relevant skills such as service management, parts inventory, and warranty administration.
Craft a Compelling Cover Letter:Write a cover letter that showcases your understanding of Pinewood.AI's mission and how your background aligns with their needs. Mention specific experiences that demonstrate your problem-solving skills and ability to implement systems effectively.
Showcase Communication Skills:Since the role requires excellent communication, provide examples in your application of how you've successfully collaborated with clients or colleagues in the past. Highlight any training or consultancy experience you have.
Highlight Relevant Certifications:If you have any certifications related to the automotive industry or training, be sure to include them in your application. This can set you apart from other candidates and show your commitment to professional development.
How to prepare for a job interview at Pinewood.AI
✨Showcase Your Automotive Expertise
Make sure to highlight your experience in the automotive industry, especially in aftersales roles. Discuss specific examples from your past positions that demonstrate your knowledge of service scheduling, parts inventory management, and warranty claims.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your logical thinking and methodical approach to problem-solving.
✨Communicate Clearly and Effectively
As a Training and Implementation Consultant, strong communication skills are essential. Practice explaining complex concepts in simple terms, as you will need to deliver training sessions and provide consultancy to clients.
✨Research Pinewood.AI
Familiarise yourself with Pinewood.AI's platform and its features. Understanding their technology and how it benefits automotive retailers will allow you to engage more meaningfully during the interview and show your genuine interest in the role.
