At a Glance
- Tasks: Implement and train on our innovative Automotive Intelligence Platform for dealerships.
- Company: Join Pinewood.AI, a leader in automotive technology solutions.
- Benefits: Competitive salary, company car, hybrid working, and generous holiday allowance.
- Other info: Enjoy ongoing training, career progression, and a supportive work environment.
- Why this job: Make a real impact by helping retailers improve their aftersales processes.
- Qualifications: Experience in automotive aftersales roles and strong communication skills required.
The predicted salary is between 28000 - 32000 £ per year.
Pinewood.AI is seeking experienced automotive professionals to join our Training and Implementation Team, specialising in Aftersales. This role is central to delivering high-quality implementations of the Pinewood.AI platform for automotive retailers across the UK and internationally.
If you have worked as a service advisor, service manager, parts specialist, or warranty administrator, this is a fantastic opportunity to take the next step in your career. Instead of managing aftersales in a single dealership, you will be using your expertise to help a wide range of retailers improve their service, parts, and warranty operations through our Automotive Intelligence Platform.
This is an excellent move for someone looking to step out of the dealership and into a role where you can make a real difference, helping businesses streamline their processes, adopt new technology, and deliver better customer experiences.
We are looking for someone who is collaborative, confident in training and consultancy, and passionate about using their aftersales knowledge to drive improvement across the industry.
Key Responsibilities:- Implement the Pinewood.AI platform in new and existing dealerships, focusing on aftersales modules including service, parts, and warranty.
- Lead high-quality implementation projects, ensuring smooth transitions from legacy systems through to 'Go Live'.
- Work closely with dealership stakeholders to understand aftersales requirements, configuring parameters to align with business processes.
- Deliver clear, engaging, and tailored training sessions for aftersales teams.
- Provide ongoing consultancy, both onsite and remotely, to support system adoption and optimisation.
- Ensure accuracy and efficiency in service scheduling, parts inventory management, warranty processing, and reporting.
- Proactively identify opportunities to improve implementation practices, sharing insights to enhance customer experience.
- Continuously develop your system knowledge across aftersales modules, functionality, and integrations.
- Act as a trusted advisor, helping customers gain the maximum value from our Automotive Intelligence Platform.
- Strong background in the automotive industry, with experience in aftersales roles such as service, parts, or warranty management.
- Hands-on experience in dealership processes, with familiarity in service scheduling, parts ordering and inventory, warranty claims, and aftersales reporting.
- Excellent communication and presentation skills, confident in delivering training and building customer relationships.
- Strong organisational skills, able to manage multiple projects and priorities effectively.
- Logical and methodical approach to problem solving, with a proactive and solutions-focused mindset.
- A strong work ethic, self-motivation, and willingness to travel.
- Full, clean UK driving licence.
- Direct experience with Pinewood DMS or another automotive management platform.
- Experience in system optimisation, process improvement, or change management projects.
- Understanding of how aftersales performance impacts overall dealership operations.
- Full on-the-job training, a flexible work environment, and room to develop a long-term career with us.
- Competitive salary based on experience (£28,000 to £32,000 per annum).
- Company car.
- Commission scheme (£10,500. £42,500 OTE).
- Share scheme.
- Hybrid working.
- 25 days holiday plus all UK bank holidays.
- 4x life assurance.
- Enhanced family-friendly leave - 5 months' full pay for maternity or adoption, plus 2 weeks' fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption.
- Employee Assistance Programme (EAP) - free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources).
- Ongoing training & professional development.
- Free onsite gym (Birmingham).
- Cycle to Work scheme - save up to 40% on bikes and accessories through salary sacrifice.
- Eyecare vouchers - free eye test and contribution towards prescription glasses.
- Regular social events.
- Employee recognition and awards.
This is an excellent chance to use your aftersales knowledge in a new and rewarding way. By moving into this role, you can step out of day-to-day dealership operations and instead help retailers across the UK and beyond to improve efficiency, streamline their service and parts processes, and achieve more with our industry-leading platform. With continuous learning, career progression, and the opportunity to work on diverse projects, this is a fantastic next step for anyone who enjoys making a difference.
About Us:Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business. Pinewood’s cloud-based secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.
Training and Implementation Consultant (Aftersales Specialist) in Shirley employer: Pinewood.AI
Pinewood.AI is an exceptional employer that offers a dynamic work environment where automotive professionals can leverage their expertise to make a significant impact across the industry. With a strong focus on employee development, competitive benefits including a company car, hybrid working options, and ongoing training, we foster a culture of collaboration and innovation. Join us to not only advance your career but also to contribute to meaningful improvements in aftersales processes for retailers throughout the UK and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Training and Implementation Consultant (Aftersales Specialist) in Shirley
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for new opportunities. You never know who might have a lead or be able to refer you to someone at Pinewood.AI.
✨Tip Number 2
Prepare for interviews by brushing up on your aftersales knowledge and the Pinewood.AI platform. Be ready to discuss how your experience as a service advisor or manager can help improve dealership operations. Show us you’re passionate about making a difference!
✨Tip Number 3
Practice your presentation skills! Since this role involves training and consultancy, being able to communicate clearly and engagingly is key. Try rehearsing with friends or family to get comfortable delivering your ideas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Pinewood.AI team.
We think you need these skills to ace Training and Implementation Consultant (Aftersales Specialist) in Shirley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in aftersales roles. We want to see how your background as a service advisor or parts specialist aligns with what we're looking for!
Show Off Your Skills:Don’t hold back on showcasing your communication and training skills. We’re keen to know how you’ve successfully delivered training sessions or improved processes in your previous roles. Let us see your passion for making a difference!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences without wading through unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Pinewood.AI
✨Know Your Stuff
Make sure you brush up on your aftersales knowledge, especially around service scheduling, parts management, and warranty processes. Being able to speak confidently about your past experiences in these areas will show that you’re the right fit for the role.
✨Showcase Your Training Skills
Since this role involves delivering training sessions, prepare to discuss any previous training or consultancy experience you have. Think of examples where you successfully communicated complex information to others, as this will highlight your ability to engage and educate.
✨Understand the Company’s Platform
Familiarise yourself with the Pinewood.AI platform and its functionalities. If possible, explore any available resources or demos online. Showing that you’ve taken the initiative to learn about their technology will impress the interviewers and demonstrate your commitment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s implementation processes and how they measure success. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your career goals and values.
