Training and Implementation Consultant (Vehicle Administrator) in Birmingham

Pinewood.AI is seeking automotive professionals with strong experience in vehicle administration and vehicle operations to join our Training and Implementation Team. You will be responsible for implementing, configuring, and training dealership users on the vehicle modules of our platform across the UK and internationally.
Your primary focus will be to configure the system to match dealership processes and then train and coach dealership teams on the sales elements of our platform: lead capture, enquiry qualification, CRM, opportunity and pipeline management, quotations and orders, F&I, compliance, delivery and handover, and follow‑up. You will also connect the dots with the vehicle side, ensuring processes such as creating vehicles, bringing them into stock, costing, invoicing, and registration are correctly set up and understood so the sales journey flows end to end.
We\’re looking for someone with solid vehicle admin/operations knowledge, strong communication skills, and the confidence to deliver both implementation and training that make a tangible difference to how dealerships run.
Key Responsibilities
Configure and implement the Pinewood.AI platform in new and existing dealerships, tailoring settings and parameters to match business processes
Deliver clear and engaging training sessions for sales teams, business managers, and vehicle administrators, etc, ensuring confidence in using the platform
Train users on the complete sales cycle, including lead management, CRM, opportunity pipeline, quotations and orders, F&I, compliance, delivery, handover, and follow‑up
Guide dealerships on vehicle processes such as creating vehicles, stocking, costing, invoicing, and registration
Lead implementations from planning through to Go Live, ensuring smooth transitions from legacy systems
Provide onsite and remote consultancy to support adoption, optimisation, and continuous improvement
Collaborate with dealership stakeholders to understand requirements and ensure best‑practice configuration
Proactively identify opportunities to improve implementation approaches and enhance the customer experience
Develop deep knowledge of platform functionality across sales, vehicles, and related integrations
Act as a trusted advisor, helping retailers increase efficiency and maximise profitability through our platform
Requirements
Proven experience of vehicle administration, including stock creation, costing, invoicing, registration, and bonus posting
An understanding of working in dealership sales, with strong understanding of lead management, CRM tools, opportunity workflows, and closing processes
Hands‑on experience with a Dealer Management System (DMS), ideally Pinewood.AI
Experience in training or coaching others, with confidence delivering sessions and ensuring adoption
Strong communication and presentation skills, adaptable to different dealership teams and stakeholder levels
Excellent organisational and project management skills, able to manage multiple implementations at once
Analytical, methodical problem solver with attention to detail and process accuracy
Self‑motivated, collaborative, and willing to travel to dealerships as required
Strong understanding of dealership operations and how sales and vehicle administration processes fit into the wider business
Full, clean UK driving licence
Desirable Experience
Experience as a sales consultant, business/sales manager, or similar dealership role
Direct experience with Pinewood or another automotive management platform
Knowledge of process improvement or involvement in system rollout projects
Benefits
Competitive salary based on experience (£28,000 to £32,000 per annum)
Company car
Company car
Commission scheme (£10,500 – £42,500 OTE)
Share scheme
Hybrid working
25 days holiday plus all UK