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For Companies At a Glance
- Tasks: Provide top-notch support to customers via phone, email, and webchat.
- Company: Join Pinewood.AI, a leading tech company in the automotive industry.
- Benefits: Enjoy a competitive salary, hybrid working, and generous holiday allowance.
- Why this job: Make a real impact in customer experience while growing your career in tech.
- Qualifications: Customer service experience and a passion for problem-solving are key.
- Other info: Flexible work environment with excellent training and career development opportunities.
The predicted salary is between 25000 - 35000 £ per year.
Overview
Pinewood.AI currently has an exciting opportunity for an experienced, enthusiastic and customer-focused Support Consultant to join the team and help deliver an exceptional service to the end users of our cloud-based system application (Dealer Management System). As a Customer Support Consultant, you will be the first point of contact for our customers, assisting with day-to-day queries, helping to troubleshoot problems, and providing client training.
Responsibilities
- Providing clients with an excellent customer service via phone, email, and webchat
- Diagnosing and finding solutions to customer queries in a timely, professional manner
- Developing relationships with stakeholders across the business and communicating product related issues to the relevant team
- Logging and investigating outstanding tickets
- Contributing to and helping to develop Pinewood's internal knowledge base
- As your knowledge grows, providing support to more junior members of the team
Shift and hours
This is a full-time position on a three-shift rota (8:00am - 4:30pm, 9:00am - 5:30pm and 10:30am - 7:00pm). Occasional weekend and bank holiday work is also expected and will work on a rolling shift pattern.
Requirements
- We are looking for a natural people person with an ability to understand the needs of the customer.
- You will have an inquisitive mindset with a flair for problem solving.
- The ideal candidate will also have:
- At least 1 year of previous experience in a non-scripted customer helpdesk role (either in SaaS or the IT or Automotive industry would be preferable)
- Experience of working in a dealership, or having previously worked with the Pinewood.AI system (formerly Pinewood DMS/Pinnacle), is highly beneficial but not essential
- Strong time management skills with an ability to prioritise your workload
- A strong attention to detail and ability to think outside of the box
- A Level education OR equivalent in work experience (a Bachelor's degree in a Computing or Software related field is beneficial but not essential)
- An interest in the IT or Automotive industry
Benefits
- A competitive starting salary of £25,000 per annum
- 5% stakeholder bonus scheme
- Share scheme
- Hybrid working
- 25 days holiday plus all UK bank holidays
- 4x life assurance
- Enhanced family-friendly leave - 5 months' full pay for maternity or adoption, plus 2 weeks' fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption
- Employee Assistance Programme (EAP) - free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources)
- Regular 1-2-1s and career development opportunities
- Free onsite gym (Birmingham)
- Cycle to Work scheme - save up to 40% on bikes and accessories through salary sacrifice
- Eyecare vouchers - free eye test and contribution towards prescription glasses
- Regular social events
- Employee recognition and awards
Why join Pinewood.AI?
This is an exciting opportunity to connect, communicate, and make a real impact across a global technology business. As a First Line Support Consultant at Pinewood.AI, you will be on the frontline of our customer experience building trust, driving clarity, and delivering outstanding support as customers use our global SaaS platform. We are looking for ambitious individuals ready to start or grow their career in a fast-moving, innovative SaaS environment.
About Us
Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business. Pinewood's cloud-based, secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily. This is an excellent opportunity to join a forward-thinking full-service technology partner and make a direct impact on our client's experience. We offer lots of on the job training, a flexible work environment, and an opportunity to develop a long-term career.
First Line Support Consultant in Birmingham employer: Pinewood.AI
Contact Detail:
Pinewood.AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Consultant in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Pinewood.AI, their products, and their culture. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! As a First Line Support Consultant, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to get comfortable with troubleshooting and providing solutions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Pinewood.AI team.
We think you need these skills to ace First Line Support Consultant in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the First Line Support Consultant role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled customer queries or technical issues in the past. We love seeing candidates who can think outside the box and come up with creative solutions!
Keep It Professional Yet Friendly: While we want to see your personality shine through, remember to maintain a professional tone. Use clear language and avoid jargon unless it’s relevant to the role. We’re all about great communication here at StudySmarter!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pinewood.AI
✨Know Your Stuff
Make sure you understand Pinewood.AI's products and services inside out. Familiarise yourself with the Dealer Management System and any common issues customers might face. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a First Line Support Consultant, you'll be dealing with customers all day. Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved a tricky situation or went above and beyond to help someone out.
✨Practice Problem-Solving
Brush up on your troubleshooting skills! You might be asked to solve hypothetical customer queries during the interview. Practise thinking through problems logically and explaining your thought process clearly. This will demonstrate your ability to think on your feet.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about contributing to the company.
