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- Tasks: Support our sales team with admin tasks and customer enquiries.
- Company: Join Pineapple, a leader in innovative furniture solutions since 1975.
- Benefits: Competitive pay, healthcare plan, 23 days leave, and fun team events.
- Why this job: Be part of a family-run business making a difference through quality and sustainability.
- Qualifications: Strong admin skills, customer service experience, and excellent IT proficiency.
- Other info: Enjoy a vibrant office culture with growth opportunities and regular socials.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a proactive Sales Administrator to support our dynamic sales team. In this role, you will bring your passion for customer service and strong organisational skills to manage sales administration, respond to customer enquiries, and keep our CRM system running smoothly.
Location: Aylesford, Kent
Working Hours: 7.30am - 4.30pm
Responsibilities:
- Supporting the sales team with administration tasks as directed.
- Liaising with customers by phone regarding sales requirements.
- Prepare and send customised quotes for prospective and existing customers.
- Consistent and detailed use of CRM system to track and manage all sales activities and pipeline opportunities.
- Taking incoming calls.
- Qualifying incoming enquiries.
- Handling live chat enquiries on the website.
- Taking accountability for all Post Order admin: checking colours, product queries, following up.
- Assisting as necessary with regard to delivery/after-sales enquiries.
- Capturing data from mail merges and updating the CRM.
- Setting a meeting agenda for each appointment for the Area Sales Manager.
- Arranging for actions from meetings to be carried out either by him or the backup.
- Data cleansing, inputting data from mail merges.
- Other ad hoc tasks or projects to support the sales team as directed.
- Addressing and resolving any issues or concerns raised by clients.
Requirements:
- Strong background in administration.
- Previous experience in a direct customer facing role.
- Excellent IT skills with competent use of Microsoft Office (mainly Outlook and Excel).
- Proven experience of using a CRM or similar system.
- Confident communicator, both internally and externally on the phone.
- High level of organisational skill.
- Ability to prioritise own workload and juggle multiple requests to deliver on agreed deadlines.
- Ability to set realistic expectations.
- Enthusiastic with a passion to grow with the Business.
- A good listener with the ability to understand what is needed and deliver on expectation.
- Highly organised, diligent and efficient.
- Excellent attention to detail.
- Excellent written and verbal communication skills.
You embody our company people values:
- Teamwork: Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals.
- Committed: Dedicate yourself fully to your role, going above and beyond with self-motivation and loyalty to achieve individual, team, and company goals.
- Ownership: Take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes.
- Positive: Approach tasks with optimism and innovation, viewing challenges as opportunities, and bringing energy and enthusiasm to inspire and motivate others.
- Responsive: React quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change, and maintaining a proactive approach.
Why work for us:
Pineapple is a leader in designing and manufacturing innovative furniture solutions for challenging environments. A family run company started in 1975, Pineapple is now a global business with headquarters in Kent (UK) and offices in France, Germany and the USA.
Pineapple still runs by its original ethos of creating mindfully designed furniture that not only works effortlessly and looks great but also helps foster a calm and supportive environment. Join Pineapple and be part of a team that is dedicated to making a difference through quality, innovation, sustainability and exceptional customer care.
Benefits:
- Competitive pay
- Pension scheme
- A Healthcare Cash Plan - You can claim for medical expenses, dental or optical services, as well as access to hundreds of deals and discounts
- 23 days annual leave + UK bank holidays
- An extra day’s leave for your birthday
- All new starters, we will plant a tree in your honour.
- Sustainability-focused - We are committed to reducing our environmental impact through low carbon operations, renewable energy, and recycled materials
- Regular team socials and events, including summer and Christmas parties, as well as football and netball teams, and other ad hoc events
- Monthly pizza Friday
- Enjoy free fruit, snacks, hot drinks, and cold beverages
- Employee referrals bonus scheme
- Access to our Learning & Development platform, offering a wide range of online courses, certifications, and professional development tools to support your career growth and skill enhancement
- High-quality office environment
- Free onsite parking / within walking distance from the train station
We are an equal opportunities employer. We welcome applications from all suitably qualified persons.
Sales Administrator in Tonbridge employer: Pineapple Furniture
Contact Detail:
Pineapple Furniture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator in Tonbridge
✨Tip Number 1
Get to know the company inside out! Research Pineapple's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with customers and the sales team, being confident and clear on the phone is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or solved problems in previous roles. This will demonstrate your ability to juggle responsibilities effectively.
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Administrator in Tonbridge
Some tips for your application 🫡
Show Your Organisational Skills: As a Sales Administrator, being organised is key! Make sure your application highlights your ability to manage multiple tasks and keep everything running smoothly. Use examples from your past experiences to showcase how you’ve juggled responsibilities effectively.
Communicate Clearly: Since you'll be liaising with customers and the sales team, clear communication is a must. In your written application, demonstrate your excellent written skills by keeping your language concise and professional. Don’t forget to proofread for any typos!
Tailor Your Application: We love seeing applications that are tailored to the role. Make sure to align your skills and experiences with the specific requirements mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at Pineapple Furniture
✨Know Your CRM Inside Out
Since the role involves consistent use of a CRM system, make sure you’re familiar with its functionalities. Brush up on how to track and manage sales activities effectively, as this will likely come up during your interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully handled customer enquiries or resolved issues. This will demonstrate your proactive approach and ability to mediate between clients and the company.
✨Be Organised and Detail-Oriented
Highlight your organisational skills by discussing how you prioritise tasks and manage multiple requests. Bring along a notepad to jot down key points during the interview, showing that you value attention to detail.
✨Embrace the Company Values
Familiarise yourself with Pineapple’s core values: teamwork, commitment, ownership, positivity, and responsiveness. Be ready to discuss how you embody these values in your work, as cultural fit is crucial for them.