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- Tasks: Support our sales team with admin tasks and customer enquiries while managing our CRM system.
- Company: Join Pineapple, a leader in innovative furniture solutions with a family-run ethos.
- Benefits: Enjoy competitive pay, healthcare cash plan, 23 days leave, and a fun work environment.
- Why this job: Be part of a dedicated team focused on quality, innovation, and exceptional customer care.
- Qualifications: Strong admin background, excellent IT skills, and a passion for customer service.
- Other info: Featured as one of the Best Places to Work 2024 & 2025 with great career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a proactive Sales Administrator to support our dynamic sales team. In this role, you will bring your passion for customer service and strong organisational skills to manage sales administration, respond to customer enquiries, and keep our CRM system running smoothly.
Responsibilities:
- Supporting the sales team with administration tasks as directed.
- Liaising with customers by phone regarding sales requirements.
- Prepare and send customised quotes for prospective and existing customers.
- Consistent and detailed use of CRM system to track and manage all sales activities and pipeline opportunities.
- Taking incoming calls.
- Qualifying incoming enquiries and calling the client to gather more information about the requirement.
- Handling live chat enquiries on the website.
- Taking accountability for all post-order admin: checking colours, product queries, following up.
- Assisting with delivery/after-sales enquiries as necessary.
- Capturing data from mail merges and updating the CRM.
- Set meeting agendas for appointments for the Area Sales Manager and arrange actions from meetings.
- Data cleansing, inputting data from mail merges.
- Other ad hoc tasks or projects to support the sales team as directed.
- Address and resolve issues raised by clients, acting as a mediator between the client and the company to ensure satisfaction.
Requirements:
- Strong background in administration.
- Experience in a direct customer facing role.
- Excellent IT skills with competent use of Microsoft Office (mainly Outlook and Excel).
- Proven experience of using a CRM or similar system.
- Confident communicator, both internally and externally on the phone.
- High level of organisation skills.
- Ability to prioritise own workload and juggle multiple requests to deliver on deadlines.
- Ability to set realistic expectations.
- Enthusiastic with a passion to grow with the business.
- A good listener with the ability to understand needs and deliver on expectations.
- Highly organised, diligent and efficient.
- Excellent attention to detail and strong written and verbal communication skills.
You embody our company values: Teamwork, Committed, Ownership, Positive, Responsive.
Why work for us:
Pineapple is a leader in designing and manufacturing innovative furniture solutions for challenging environments. A family run company started in 1975, Pineapple is now a global business with headquarters in Kent (UK) and offices in France, Germany and the USA. Pineapple remains true to its ethos of creating mindfully designed furniture that works effortlessly, looks great, and fosters a calm and supportive environment. Join Pineapple and be part of a team dedicated to quality, innovation, sustainability and exceptional customer care.
Benefits:
- Competitive pay.
- Pension scheme.
- A Healthcare Cash Plan covering medical expenses, dental or optical services, and discounts.
- 23 days annual leave + UK bank holidays.
- An extra day of leave for your birthday.
- Tree planting in your honour for new starters.
- Sustainability-focused initiatives.
- Regular team socials and events.
- Employee referrals bonus scheme.
- Access to our Learning & Development platform for online courses and career growth.
- High-quality office environment and free onsite parking / proximity to train station.
We are an equal opportunities employer. We welcome applications from all suitably qualified persons.
Sales Administrator in Preston employer: Pineapple Furniture
Contact Detail:
Pineapple Furniture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator in Preston
✨Tip Number 1
Get to know the company inside out! Research Pineapple's values, products, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with customers and the sales team, being confident and clear on the phone is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to juggle responsibilities effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Pineapple team!
We think you need these skills to ace Sales Administrator in Preston
Some tips for your application 🫡
Show Your Organisational Skills: As a Sales Administrator, being organised is key! Make sure your application highlights your ability to manage multiple tasks and keep everything in order. We love seeing examples of how you've juggled responsibilities in the past.
Tailor Your Application: Don’t just send a generic CV and cover letter. Take a moment to tailor your application to our job description. Mention specific skills like your experience with CRM systems or customer service that align with what we’re looking for.
Be Clear and Concise: When writing your application, clarity is crucial. Use straightforward language and get to the point quickly. We appreciate applicants who can communicate effectively, so make sure your written communication reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Pineapple Furniture
✨Know Your CRM Inside Out
Since the role involves consistent use of a CRM system, make sure you’re familiar with its functionalities. Brush up on how to track and manage sales activities, as well as how to input and cleanse data. Being able to discuss your experience with CRM systems confidently will show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully handled customer enquiries or resolved issues. Highlight your ability to listen and understand customer needs, as this is crucial for the Sales Administrator role. Practising these scenarios can help you articulate your skills during the interview.
✨Demonstrate Your Organisational Skills
The job requires juggling multiple tasks and prioritising effectively. Think of specific instances where you managed competing deadlines or organised complex information. Be ready to share how you keep yourself organised, whether through tools, techniques, or personal habits.
✨Be Enthusiastic About the Company
Research Pineapple and its ethos of quality, innovation, and sustainability. Show genuine enthusiasm for their mission and values during the interview. This not only demonstrates your interest in the role but also aligns you with the company culture, which is something they value highly.
