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- Tasks: Support our sales team with admin tasks and customer enquiries.
- Company: Join Pineapple, a leader in innovative furniture solutions since 1975.
- Benefits: Competitive pay, healthcare plan, 23 days leave, and tree planting for new starters.
- Why this job: Be part of a team making a difference through quality and sustainability.
- Qualifications: Strong admin background, excellent IT skills, and confident communication.
- Other info: Enjoy a vibrant office culture with regular socials and career development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Location: Mallusk, Newtownabbey
Working Hours: 7.30am – 4.30pm
A Bit About The Role
We are looking for a proactive Sales Administrator to support our dynamic sales team. In this role, you will bring your passion for customer service and strong organisational skills to manage sales administration, respond to customer enquiries, and keep our CRM system running smoothly. We are looking for someone who is highly organised, detail-oriented, and confident communicating with both customers and colleagues. You will be proactive, able to manage multiple tasks at once, and enjoy working as part of a team. A positive attitude and a willingness to learn are essential.
Key Responsibilities
- Supporting the sales team with administration tasks as directed.
- Liaising with customers by phone regarding sales requirements.
- Prepare and send customised quotes for prospective and existing customers.
- Consistent and detailed use of CRM system to track and manage all sales activities and pipeline opportunities.
- Taking incoming calls.
- Qualifying incoming enquiries.
- Ring the client to find out more information about the requirement.
- Handling live chat enquiries on the website.
- Taking accountability for all Post Order admin: checking colours, product queries, following up.
- Assisting as necessary with regard to delivery/after-sales enquiries.
- Capturing data from mail merges and updating the CRM.
- Set a meeting agenda for each appointment for the Area Sales Manager.
- Agree on key outcomes and what is required for the meeting, e.g., vinyl swatches, brochures, and samples.
- Arrange for actions from meetings to be carried out either by him or the backup.
- Data cleansing, inputting data from mail merges.
- Other ad hoc tasks or projects to support the sales team as directed.
- Address and resolve any issues or concerns raised by clients.
- Act as a mediator between the client and the company to ensure satisfaction.
Requirements
- Strong background in administration.
- Previous experience in a direct customer facing role.
- Excellent IT skills with competent use of Microsoft Office (mainly Outlook and Excel).
- Proven experience of using a CRM or similar system.
- Confident communicator, both internally and externally on the phone.
- High level of organisation skill.
- Ability to prioritise own workload and juggle multiple requests to deliver on agreed deadlines.
- Ability to set realistic expectations.
- Enthusiastic with a passion to grow with the Business.
- A good listener with the ability to understand what is needed and deliver on expectation.
- Highly organised, diligent and efficient.
- Excellent attention to detail.
- Excellent written and verbal communication skills.
You embody our company people values:
- Teamwork – Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals.
- Committed – Dedicate yourself fully to your role, going above and beyond with self‑motivation and loyalty to achieve individual, team, and company goals.
- Ownership – Take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes.
- Positive – Approach tasks with optimism and innovation, viewing challenges as opportunities, and bringing energy and enthusiasm to inspire and motivate others.
- Responsive – React quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change, and maintaining a proactive approach.
Why Work for Us
Pineapple is a leader in designing and manufacturing innovative furniture solutions for challenging environments. A family run company started in 1975, Pineapple is now a global business with headquarters in Kent (UK) and offices in France, Germany and the USA. Pineapple still runs by its original ethos of creating mindfully designed furniture that not only works effortlessly and looks great but also helps foster a calm and supportive environment. Join Pineapple and be part of a team that is dedicated to making a difference through quality, innovation, sustainability and exceptional customer care.
Benefits
- We were proudly featured in The Sunday Times as one of the Best Places to Work 2024 & 2025.
- Competitive pay.
- Pension scheme.
- Healthcare Cash Plan – You can claim for medical expenses, dental or optical services, as well as access to 100s of deals and discounts.
- 23 days annual leave + UK bank holidays.
- An extra day’s leave for your birthday.
- All new starters, we’ll plant a tree in your honour.
- Sustainability-focused – We’re committed to reducing our environmental impact through low carbon operations, renewable energy, and recycled materials.
- Regular team socials and events.
- Employee referrals bonus scheme.
- Access to our Learning & Development platform, offering a wide range of online courses, certifications, and professional development tools to support your career growth and skill enhancement.
- High-quality office environment.
- Free onsite parking / within walking distance from the train station.
We are an equal opportunities employer. We welcome applications from all suitably qualified persons.
Sales Administrator in Newtownabbey employer: Pineapple Furniture
Contact Detail:
Pineapple Furniture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator in Newtownabbey
✨Tip Number 1
Get to know the company inside out! Research Pineapple's values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with customers and colleagues, try role-playing common scenarios with a friend. This will help you feel more confident and articulate during your interviews.
✨Tip Number 3
Be proactive in your follow-ups! After an interview or a conversation, send a quick thank-you email. It shows you're enthusiastic about the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Pineapple team.
We think you need these skills to ace Sales Administrator in Newtownabbey
Some tips for your application 🫡
Show Your Organisational Skills: In your application, highlight your strong organisational skills. We want to see how you manage multiple tasks and keep everything running smoothly, just like you would in the Sales Administrator role.
Be Customer-Focused: Since this role involves liaising with customers, make sure to showcase your customer service experience. Share examples of how you've handled enquiries or resolved issues in the past – we love a proactive approach!
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor your application to reflect the key responsibilities and requirements mentioned in the job description. This shows us that you’re genuinely interested in the role and understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Pineapple Furniture
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Administrator inside out. Familiarise yourself with the key responsibilities listed in the job description, especially around CRM systems and customer communication. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured deadlines were met, as this will demonstrate your ability to handle the demands of the job.
✨Practice Your Communication
As a Sales Administrator, you'll be communicating with both customers and colleagues. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend, focusing on how you would handle customer enquiries or resolve issues, as this will help you feel more at ease during the actual interview.
✨Embrace the Company Culture
Research Pineapple's values and ethos, and think about how your own values align with theirs. During the interview, express your enthusiasm for their commitment to sustainability and exceptional customer care. Showing that you resonate with their culture can set you apart from other candidates.
