Sales Administrator in Kent

We are looking for a proactive Sales Administrator to support our dynamic sales team. In this role, you will bring your passion for customer service and strong organisational skills to manage sales administration, respond to customer enquiries, and keep our CRM system running smoothly.

Location: Aylesford, Kent

Working Hours: 7.30am - 4.30pm

Responsibilities:

• Supporting the sales team with administration tasks as directed.
• Liaising with customers by phone regarding sales requirements.
• Prepare and send customised quotes for prospective and existing customers.
• Consistent and detailed use of CRM system to track and manage all sales activities and pipeline opportunities.
• Taking incoming calls and qualifying incoming enquiries.
• Handling live chat enquiries on the website.
• Taking accountability for all Post Order admin: checking colours, product queries, following up.
• Assisting with delivery/after-sales enquiries.
• Capturing data from mail merges and updating the CRM.
• Setting a meeting agenda for each appointment for the Area Sales Manager.
• Agreeing on key outcomes and what is required for the meeting, e.g., vinyl swatches, brochures, and samples.
• Arranging for actions from meetings to be carried out either by the Area Sales Manager or the backup.
• Data cleansing and inputting data from mail merges.
• Other ad hoc tasks or projects to support the sales team as directed.
• Addressing and resolving any issues or concerns raised by clients.
• Acting as a mediator between the client and the company to ensure satisfaction.

Requirements:

• Strong background in administration.
• Previous experience in a direct customer facing role.
• Excellent IT skills with competent use of Microsoft Office (mainly Outlook and Excel).
• Proven experience of using a CRM or similar system.
• Confident communicator, both internally and externally on the phone.
• High level of organisational skill.
• Ability to prioritise own workload and juggle multiple requests to deliver on agreed deadlines.
• Ability to set realistic expectations.
• Enthusiastic with a passion to grow with the Business.
• A good listener with the ability to understand what is needed and deliver on expectation.
• Highly organised, diligent and efficient.
• Excellent attention to detail.
• Excellent written and verbal communication skills.

You embody our company people values:

• Teamwork: Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals.
• Committed: Dedicate yourself fully to your role, going above and beyond with self-motivation and loyalty to achieve individual, team, and company goals.
• Ownership: Take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes.
• Positive: Approach tasks with optimism and innovation, viewing challenges as opportunities, and bringing energy and enthusiasm to inspire and motivate others.
• Responsive: React quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change, and maintaining a proactive approach.

Why work for us:

Pineapple is a leader in designing and manufacturing innovative furniture solutions for challenging environments. A family run company started in 1975, Pineapple is now a global business with headquarters in Kent (UK) and offices in France, Germany and the USA. Pineapple still runs by its original ethos of creating mindfully designed furniture that not only works effortlessly and looks great but also helps foster a calm and supportive environment. Join Pineapple and be part of a team that is dedicated to making a difference through quality, innovation, sustainability and exceptional customer care.

Benefits:

We were proudly featured in The Sunday Times as one of the Best Places to Work 2024.